Resilience Coach

Citizens Advice Ltd; England; Hybrid; GBP 28,000 - 29,000; Full time

Job summary

Citizens Advice LeicesterShire is seeking a Resilience Coach in Leicestershire to join our Crisis Resilience Team. You’ll provide trauma-informed coaching alongside practical money, debt, benefits and housing support, building clients’ confidence over time in a hybrid working environment.

You’ll develop personal plans with clients, help maximise income, manage debt, secure stable housing and maintain meticulous case records while fostering wellbeing and resilience.

Qualifications

• You believe in what Citizens Advice LeicesterShire stands for and want to help people build better futures.
• You’re warm, patient and non-judgmental, and a good listener who can pick out what matters most, even when someone is in distress.
• You communicate clearly, whether face to face, on the phone, online or by email.
• You’re comfortable with numbers, including percentages, and confident using IT, particularly Google Workspace.
• You’re organised, can plan your own work and keep good records.
• You can manage emotionally demanding work and know how to look after your own wellbeing, with support.
• You’re keen to learn and happy to complete the Certificate in General Advice (full training provided). Experience of advice work, benefits or debt support is a bonus, but not essential

Responsibilities

• Supporting your own group of clients over time, building trusting, supportive relationships.
• Creating a personal plan with each client outlining goals and steps to reach them.
• Ensuring clients receive all entitled income, including checking benefits and helping with claims/appeals.
• Assisting with budgeting, debt management and money skills.
• Helping clients find and keep stable housing.
• Spotting when clients need specialist help and directing them to the right person.
• Reviewing progress with clients and celebrating milestones.
• Keeping clear records on the case management system.
• Planning your workload so cases move forward and close in a timely manner

Skills

Empathy and active listening

Clear communication

IT skills

Google Workspace

Budgeting

Record keeping

Emotional resilience

Tools

Google Workspace

Job description

Job summary

Salary Starting salary £27,500 FTE - Increasing to £28,000 FTE (subject to satisfactory completion of training and probationary period)

Location Leicestershire

Workplace Hybrid working

Contract Permanent

Working pattern Flexible

Hours per week Full time and part-time hours considered

As a Resilience Coach, you won’t just help people solve today’s problem; you’ll walk alongside them as they build a more stable future. You’ll join our brand new Crisis Resilience Team, supporting people across Charnwood, North West Leicestershire and Hinckley and Bosworth. Working with clients over time, you’ll combine practical help with money, debt, benefits and housing with supportive, trauma-informed coaching, building their confidence and skills along the way.

What your day-to-day will look like:

• Supporting your own group of clients over time, building trusting, supportive relationships
• Working with each client to create a personal plan that sets out their goals and the steps to get there
• Making sure clients get all the income they’re entitled to, including checking benefits and helping with claims and appeals
• Helping clients with budgeting, managing debt, and building their money skills
• Supporting clients to find and keep stable housing
• Spotting when a client needs more specialist help and making sure they get to the right person
• Reviewing progress with clients and celebrating the steps they take
• Keeping clear and accurate records on our case management system
• Planning your workload so cases move forward and close in good time

About you:

You believe in what Citizens Advice LeicesterShire stands for and want to help people build better futures

You’re warm, patient and non-judgmental, and a good listener who can pick out what matters most, even when someone is in distress

You communicate clearly, whether face to face, on the phone, online or by email

You’re comfortable with numbers, including percentages, and confident using IT, particularly Google Workspace

You’re organised, can plan your own work and keep good records

You can manage emotionally demanding work and know how to look after your own wellbeing, with support

You’re keen to learn and happy to complete the Certificate in General Advice (full training provided). Experience of advice work, benefits or debt support is a bonus, but not essential

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.