Residential Services Coordinator

West Dean College; Fernhurst; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Employee Assistance Programme

Mental Health First Aiders

Cycle to Work

Free entry to West Dean Gardens

Shop discounts

Course access

Facilities access

Subsidized on-campus bed & breakfast

Job summary

West Dean College is seeking a Residential Services Coordinator to be the heartbeat of our on-campus accommodation, ensuring it is organized, welcoming, and ready to support students throughout their time on campus.

You will coordinate day-to-day housing administration, serve as the first point of contact for residential inquiries, and collaborate with campus teams to keep rooms prepared and issues resolved promptly, contributing to a positive student experience.

Qualifications

• Experience in administrative, customer service, accommodation or hospitality roles.
• Familiarity with Higher Education environments is a plus.
• Strong organizational skills and attention to detail.
• Ability to manage competing priorities and confidentiality.

Responsibilities

• Coordinate day-to-day administration of student accommodation, including room allocations and arrivals/departures.
• Act as first point of contact for residential inquiries with clear information and support.
• Collaborate with teams to prep rooms and resolve issues promptly.
• Manage accommodation charges, inspections, inventories and maintenance reporting.
• Support peak arrival/departure periods with smooth coordination.

Skills

Organizational skills

Clear communication

Numerical skills

Confidentiality & data protection

Job description

Our campus features award-winning public gardens, historic collections, and a vibrant community that values creativity, craftsmanship, sustainability, and inclusivity. By joining us, you'll be part of a team dedicated to safeguarding and sharing one of the UK's most distinctive cultural institutions.

Your Role

As our Residential Services Coordinator, you will be the heartbeat of our Higher Education residential accommodation, ensuring it is organized, welcoming, and ready to support our students throughout their journey on campus.

Responsibilities

• Coordinating day-to-day administration of student accommodation, including room allocations, arrivals, departures, and documentation.
• Serving as a friendly first point of contact for residential inquiries, providing clear information and practical support.
• Collaborating with various teams to ensure rooms are prepared and issues are resolved promptly.
• Managing accommodation charges, inspections, inventories, and maintenance reporting.
• Supporting busy arrival and departure periods with seamless coordination.

This role is perfect for someone who thrives in a collaborative environment, enjoys working with people, and excels at keeping accurate records. You'll need to be confident in managing competing priorities and know when to elevate issues to the appropriate colleagues.

Key Attributes

• Organized: You keep everything in order and on track.
• Approachable: Students and colleagues feel comfortable coming to you.
• Dependable: You follow through on tasks and commitments.
• Detail-oriented: You notice the little things that make a big difference.

Experience in administrative, customer service, accommodation, or hospitality roles is essential. Familiarity with Higher Education environments and residential services is a plus.

Required skills

• Strong organizational skills and attention to detail.
• Clear communication abilities.
• Good numerical skills and confidence with financial information.
• An understanding of confidentiality and data protection.

About West Dean

Welcome to West Dean, a truly unique workplace that blends creativity and heritage! Nestled within the stunning 6,350-acre West Dean Estate in the South Downs National Park, we are home to an internationally recognized centre for arts, design, craft, and conservation.

Why Join West Dean?

At West Dean, you’ll be part of a vibrant community that values creativity and inclusivity. You’ll have the chance to make a meaningful impact on the student experience and contribute to the effective running of our residential services.

Benefits

We offer a range of fantastic benefits, including:

• Generous contributory pension scheme (matching from 4% to 7.5%).
• Employee Assistance Programme.
• Mental Health First Aiders.
• Cycle to Work scheme.
• Free entry to West Dean Gardens.
• Discounts on retail goods in our shops.
• Free and discounted places on short courses at West Dean College.
• Access to facilities, including the swimming pool, library, and tennis courts.
• Subsidized bed and breakfast rates on campus.