Residential Service Manager (Ref:0030ZB)

NHS; Truro; On-site; GBP 30,000 - 54,000; Full time

Job summary

As a Residential Service Manager, you will ensure high-quality rehabilitation services, manage operations, and support clients through their recovery journey. You will lead a skilled team and maintain compliance with standards while promoting client well-being.

Benefits

28 days annual leave, plus bank holidays

Extra day off for birthday or special occasion

Enhanced maternity, paternity and adoption leave

2 days paid volunteer leave per year

Auto-enrollment into pension scheme

Access to Blue Light Card for savings

Flexible working opportunities

Refer a Friend scheme with £500 bonus

Qualifications

• Proven track record of managing drug and alcohol services or mental health services.
• Understanding of CQC regulations and safeguarding.

Responsibilities

• Oversee management of residential service, ensuring high standards of care.
• Lead and develop a skilled team of Counsellors and Support Workers.
• Ensure compliance with CQC regulations.

Skills

Leadership

Communication

Problem Resolution

Interpersonal Skills

Education

Level 5 Qualification in Leadership and Management

Qualification in Social Care

Job description

Job summary

As the Residential Service Manager, you will play a pivotal role in ensuring the delivery of high-quality rehabilitation service. You will manage day to day operations, link with our community services to support pre rehab and aftercare following the client's journey through rehabilitation and ensure compliance with CQC standards while promoting the well-being of our clients.

Main duties of the job

Key responsibilities: Oversee the management of residential service, ensuring high standards of care and support Lead, mentor and develop a skilled team of Counsellors and Support Workers Foster a positive and inclusive environment that promotes recovery and personal development Ensure compliance with CQC regulations and maintain an excellent standard of service delivery Collaborate with WithYou services in the community and through central support teams Support the development of policy, SOP and guidelines for the service

About us

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland. Our name reflects who we are - a positive place where people can progress, connect with others and get friendly, expert help in a way that's right for them. Our staff team changes lives. If you're passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we'd love to hear from you.

Details Date posted

09 May 2025

Pay scheme

Other

Salary

£30,080 to £53,560 a year

Contract

Permanent

Working pattern

Full-time

Reference number

oc-1746175753-TD0GM

Job locations

Truro

Truro

TR1 1JE

Job description Job responsibilities

All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included. Please note that the closing date for this role is 30th May 2025 however; we may close early should sufficient applications be received, so early application is advised. About the Role Are you a passionate and experienced leader in the field of drugs and alcohol rehabilitation? WithYou Chy is seeking a dedicated Residential Service Manager to oversee our trauma-informed transformative 18 bedded residential facilities and be responsible for a great team of Counsellors and Support Workers. If you have a strong background in mental health and previous experience in residential services, we want to hear from you. At WithYou Chy, we are committed to providing compassionate and effective support to clients as they follow their journey through rehabilitation to recovery. Our team is dedicated to fostering an environment of recovery, growth and empowerment. For a full copy of the job description/person specification and for more information, please contact the Recruitment Team at . Please note the salary band is based on experience and qualifications. Benefits

28 days annual leave, plus bank holidays

An extra day off for your birthday or a special occasion of your choice

Enhanced maternity, paternity and adoption leave

2 days paid volunteer leave per year

Auto-enrollment into We Are With You's pension scheme

Access to a Blue Light Card - giving you great savings on big high-street and online brands

Flexible working opportunities and access to a range of services and resources to support you with your wellbeing

We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

DE&I As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring, and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. WithYou is also a Disability Confident Employer, and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. Job description Job responsibilities

All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included. Please note that the closing date for this role is 30th May 2025 however; we may close early should sufficient applications be received, so early application is advised. About the Role Are you a passionate and experienced leader in the field of drugs and alcohol rehabilitation? WithYou Chy is seeking a dedicated Residential Service Manager to oversee our trauma-informed transformative 18 bedded residential facilities and be responsible for a great team of Counsellors and Support Workers. If you have a strong background in mental health and previous experience in residential services, we want to hear from you. At WithYou Chy, we are committed to providing compassionate and effective support to clients as they follow their journey through rehabilitation to recovery. Our team is dedicated to fostering an environment of recovery, growth and empowerment. For a full copy of the job description/person specification and for more information, please contact the Recruitment Team at . Please note the salary band is based on experience and qualifications. Benefits

28 days annual leave, plus bank holidays

An extra day off for your birthday or a special occasion of your choice

Enhanced maternity, paternity and adoption leave

2 days paid volunteer leave per year

Auto-enrollment into We Are With You's pension scheme

Access to a Blue Light Card - giving you great savings on big high-street and online brands

Flexible working opportunities and access to a range of services and resources to support you with your wellbeing

We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

DE&I As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring, and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. WithYou is also a Disability Confident Employer, and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. Person Specification Qualifications Essential

• Level 5 Qualification in Leadership and Management
• Qualification in Social Care

Experience Essential

• A proven track record of managing and leading drug and alcohol services or mental health services (or comparable services) preferably within residential service
• Understanding of CQC, person centred and outcome focused practice; safeguarding
• and risk management
• Knowledge of working in Mental Health/ Drugs and Alcohol residential care service
• Excellent leadership, communication and organisation skills
• Strong interpersonal and relationship building skills
• Problem resolution and solution focused with ability to prioritise
• Ability to work effectively with diverse team and foster collaboration
• Verbal and written communication skills
• IT competent

Person Specification Qualifications Essential

• Level 5 Qualification in Leadership and Management
• Qualification in Social Care

Experience Essential

• A proven track record of managing and leading drug and alcohol services or mental health services (or comparable services) preferably within residential service
• Understanding of CQC, person centred and outcome focused practice; safeguarding
• and risk management
• Knowledge of working in Mental Health/ Drugs and Alcohol residential care service
• Excellent leadership, communication and organisation skills
• Strong interpersonal and relationship building skills
• Problem resolution and solution focused with ability to prioritise
• Ability to work effectively with diverse team and foster collaboration
• Verbal and written communication skills
• IT competent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

We Are With You

Address

Truro

Truro

TR1 1JE

Employer's website

https://www.wearewithyou.org.uk/ (Opens in a new tab)

Employer details Employer name

We Are With You

Address

Truro

Truro

TR1 1JE

Employer's website

https://www.wearewithyou.org.uk/ (Opens in a new tab)