Residential Quality Assurance Assistant

London South Bank University; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading Higher Education Institution as a Residential Quality Assurance Assistant. This varied role focuses on enhancing student experience in Halls of Residence through quality assurance operations, administrative tasks, and inspections. Ideal for individuals with strong communication skills and a passion for student support.

Benefits

Holiday entitlement starting at 26.5 days per annum

Professional development opportunities

Flexible working

Qualifications

• Previous administrative experience in a similar environment.
• Skilled in planning and prioritising operational activities.

Responsibilities

• Support quality assurance operations in Halls of Residence.
• Conduct room inspections and inventory checks.
• Perform visual health and safety inspections.

Skills

Interpersonal Skills

Communication Skills

Attention to Detail

Education

Good Educational Background

Tools

Microsoft Office Suite

Accommodation Software

Job description

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Turning Passion into Purpose. London South Bank University are excited to be recruiting for the post of Residential Quality Assurance Assistant to join their highly skilled student services department. This department provides advice and support for students on a wide range of non-academic and educational needs. The department aims to enable all students to achieve their potential while studying, by providing an approachable and reliable service that students can trust.

The Accommodation Service are looking for a proactive customer focused individual to support the 3 Halls of Residence (Dante, David Bomberg and McLaren) primarily undertaking task-based activities in relation to quality assurance operations in accordance with the UUK Accommodation Code of Practice.

This is a varied role focusing on the key priorities and critical needs of the student to ensure the student experience is not compromised whilst living in the Halls of Residence.

The role is multi-faceted encompassing a variety of administrative tasks as well as completing room inspections for Halls of Residence, inventory checking and inputting findings, visual health and safety inspections and other project-based tasks.

About You:

You will have excellent interpersonal and communication skills, combined with tact, discretion, and the ability to deal professionally and empathetically with our diverse students, LSBU colleagues’ external partners and agencies.

You will have a good educational background, with previous administrative experience in a similar environment, and a passion for providing an excellent front facing support service.

You will be skilled with the Microsoft office suite and have some understanding of accommodation software and enquiry management.

Experience of planning and prioritising operational activities with attention to detail is essential as you will be expected to audit your findings.

You will be fully trained in the role and set clear reporting targets.

Benefits and How to Apply:

As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working. Full details on the range of benefits we offer can be found here .

The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached.

Applications must be submitted via the "Apply Online" button below.

For an informal conversation ahead of applying please feel free to contact the hiring manager for this position, Denise Arnold, Residence Customer Service Manager on [e-mail] .

The closing date for applications is 23.59pm 1 st June 2025

Interview/assessment - TBC

Whilst the University offers hybrid working, due to the nature of the role it is expected you will work on campus every day.

We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.

This role is not eligible for sponsorship under the UKVI Skilled Worker route, more details on this can be found within the candidate pack.

If you have any questions related to your application, please email the recruitment team [e-mail]

We reserve the right to close the vacancy early, should we receive sufficient applications.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Higher Education

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