Residential Portfolio Manager
National Trust
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Benefits offered by this job
Job summary
Qualifications
- Strong understanding of residential lettings legislation and market dynamics.
- Significant management experience in residential lettings, including refurbishments, compliance, and contractor oversight.
- Skilled in budgeting and optimising rental income.
Responsibilities
- Provide specialist leadership for residential lettings across a large region.
- Ensure compliance with all relevant legislation and Trust policies.
- Oversee delivery of a high-quality lettings service and support strategic objectives.
- Help implement new processes and standards including Renters’ Rights agenda.
Skills
Education
Job description
Join to apply for the Residential Portfolio Manager role at National Trust. Be among the first 25 applicants.
This role is part of the National Trust’s residential lettings portfolio. Your pay will be based on your skills and experience; discuss details with your recruiter.
In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.
Reporting to the Regional Head of Let Estate or Senior Estate Manager, you’ll work in a matrix structure alongside land and estate teams, legal, finance, and conservation colleagues.
The role covers the North region and your contractual place of work will be the nearest National Trust consultancy office to your home. Our hybrid working policy allows you to balance office and home working with site visits and meetings at other National Trust places. You should expect to be at a National Trust site for 40–60% of your working week.
This hybrid role provides flexibility while maintaining strong team connections. Due to travel requirements, consider how you will reach remote locations.
You will provide specialist leadership for residential lettings across a large and diverse region, ensuring compliance with all relevant legislation and Trust policies. You’ll oversee the delivery of a consistent, high‑quality lettings service, working collaboratively with Senior Estate Managers, Lettings Officers, and other estate management colleagues. You’ll direct resources flexibly across the region to meet compliance and income generation needs, supporting our strategic objectives.
In this role you’ll play a key part in implementing new processes and standards, supporting our response to the Renters’ Rights agenda, leasehold reform and energy efficiency requirements. Ultimately, you’ll help shape the future of residential lettings within the Trust, establishing it as a distinct and professional discipline.
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
- Accredited by ARLA, RICS or similar, with a strong understanding of residential lettings legislation and market dynamics.
- Significant management experience in residential lettings, including refurbishments, compliance and contractor oversight.
- Skilled in budgeting, forecasting and optimising rental income, with experience managing budgets.
- Strong people‑management skills, able to coach teams and work effectively in a matrix structure.
- Ability to analyse data, identify trends and efficiencies, and implement creative solutions to improve rental performance.
- Excellent influencing and dispute resolution skills to build positive landlord/tenant relationships.
Additional criteria for all other applicants:
- Provide specialist leadership for residential lettings across a large geographic area, ensuring compliance with all relevant legislation and Trust policies.
- Play a key role in implementing new processes and standards, supporting the Trust’s response to the Renters’ Rights agenda and other sector changes.
- Manage and mentor the Lettings Officer regional cohort and ensure collaborative working with estate management teams.
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Mid‑Senior level
- Full‑time
- Management
- Non‑profit Organizations
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