Residential Lodge Manager

TN United Kingdom; Chelmsford; On-site; GBP 19,000 - 23,000; Full time

Job summary

An exciting opportunity awaits at a progressive managing agent of retirement living accommodation. As a Residential Lodge Manager, you will play a vital role in enhancing the lives of Home Owners by providing exceptional customer service and managing the lodge's operations. This live-in position offers a rent-free apartment and a salary of £19,500 per annum. With a focus on community and well-being, you will organize activities, ensure safety, and liaise with various stakeholders. Join a professional, award-winning team and make a meaningful impact in a rewarding environment.

Benefits

Rent-free one-bedroom apartment

Annual holiday entitlement of 24 days

Life Assurance

Eye Care reimbursement

Birthday day off

Professional development opportunities

Qualifications

• Excellent customer service skills with a friendly personality.
• Strong administrative skills and computer literacy.

Responsibilities

• Manage property maintenance and deliver first-class service to Owners.
• Organize activities and coordinate the development.

Skills

Customer Service

Administration

Microsoft Office

Health and Safety Management

Education

Experience in Retirement Living

Background in Hospitality

Job description

Social network you want to login/join with:

• Rewards & Benefits: £19,500 per annum, plus a rent-free one-bedroom apartment on-site, plus excellent Colleague benefits
• Hours: Monday to Friday, 09:00 am – 17:00 pm (one hour unpaid lunch break)
• Location: Chelmer Lodge, Chelmsford, Essex, CM2 0FY

About the role

Churchill Estates Management is offering an exciting opportunity for someone who loves working with people, with a background in administration and customer service, to join our retirement development as the Residential Lodge Manager. This 'live-in' position is varied and provides the chance to make a positive difference in the lives of our Home Owners. As a ‘friendly neighbour’, you’ll organize activities, coordinate the development, manage contractors, perform health and safety checks, and more!

Reporting to the Area Manager, you’ll manage property maintenance and deliver first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with customers, contractors, suppliers, and internal Churchill colleagues.

This role is crucial to the success of the Lodge, the Owners’ enjoyment, and is highly rewarding.

About you

You must be able to live on-site in the provided apartment, rent-free.
Your passion for excellent customer service is essential. With a focus on providing a happy and fulfilling lifestyle for Owners, you’ll have an outgoing and friendly personality, love working with people, and know when to act with sensitivity and diplomacy. You’ll also need the efficiency and assertiveness to manage safety and security, using good judgment and remaining calm under pressure. Despite high social contact, you should be comfortable working independently and using your initiative.

To assist with organizing events and maintaining the site, you should be an accomplished administrator and computer literate, experienced with Microsoft Office applications, including Outlook.

This position is suitable for those with backgrounds in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager loves working ‘front of house’ and provides first-class customer service with excellent administrative skills.

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 200 developments nationwide, overseeing more than 8,000 apartments and serving over 10,000 retired people.

We are growing rapidly with ambitious plans for the future.

Join us and be part of a professional, award-winning, customer-focused team.

Our Company Values: TORCH — Trust, Openness, Respect, Communication, Honesty

How you’ll be rewarded

Remuneration includes a rent-free one-bedroom apartment, plus £19,500 per annum. Your partner and a small pet are welcome. You’ll receive an annual holiday entitlement of 24 days plus Bank Holidays, a day off on your birthday, Life Assurance, Eye Care reimbursement, Colleague Introduction reward scheme, thorough induction, ongoing training, and opportunities for professional development and qualifications.

We seek the best people who share our values. If you want to be part of our success story, apply today.

We value your privacy; for details on how we process your personal data, please read our Privacy Policy.