Residential Development Manager

FirstPort; Birmingham; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Rent-free accommodation

Private medical insurance

Pension contributions

Life assurance

Discounts on benefits

Job summary

FirstPort is hiring a Residential Development Manager in Rubery, Birmingham. The role is a 35-hour week, Monday to Friday, with a live-in, rent-free accommodation benefit.

You will maintain safety and admin records, manage contractors, support residents, and foster community through a Residents Association and social events. Travel to meetings occurs monthly/annually, with strong customer service expected.

Qualifications

• Customer service experience and a passion for resident satisfaction.
• Strong communication skills to resolve issues and complaints.
• Understanding of health & safety and ability to handle emergencies.
• Proficiency with Microsoft Office and willingness to learn new systems.
• Organised, methodical approach with good record-keeping.
• Outgoing personality with ability to build relationships and work in a team.

Responsibilities

• Maintain a high profile on the development and office; check residents per requirements.
• Carry out daily safety checks; keep records; manage data securely and keep areas clean.
• Oversee works, raise orders, manage contractors, monitor progress and sign off.
• Encourage Residents Association and plan community events with a Social Committee.
• Build links with residents, families, local authorities and healthcare partners as needed.
• Respond to emergencies by contacting the appropriate teams or authorities.
• Assist with sales with Retirement Homesearch and help new residents settle in.
• Collaborate with the Development Managers team and attend meetings as required.

Skills

Customer service

Communication

Health & Safety

IT proficiency

Administration

People skills

Job description

Job Role: Residential Development Manager ( 26370 )

Location: Rubery, Birmingham, West Midlands

Salary: £23,205.00 per annum, plus benefits

Hours: Monday to Friday, 9.00am- 5.00pm (35 hours per week)

This is a live in position with rent-free accommodation provided.

Who are we?

FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.

FirstPort is a member of the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.

Main Responsibilities

• Maintain a high profile around the development / office,ensure our residents are checked within our requirements.
• Carry out daily checks ensuring the building is safe and secure, Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times. K eeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
• Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
• Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents, Helping build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
• Build and maintain links with resident’s family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
• In the event of an emergency, call the appropriate response team or authorities.
• Assist with sales listed with our partner company Retirement Homesearch , make new residents feel welcome and help them settle in; where possible being present to welcome them.
• Work across your local peer team of Development Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis

About you

• Customer service- a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
• Communication- a natural communicator, with the ability to resolve issues and complaints effectively
• Health & Safety- an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
• IT- able to operate Microsoft Office applications, and confident in learning new systems
• Administration- organised, methodical and experience of keeping accurate recordsPersonal- an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.