Residential Concierge & Residential Parcel Service

Battersea Academy for Skills & Employment; Greater London; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Uniform provided

Paid holiday

Overtime subject to operational demand

Learning and development programme

Employee assistance programme

Job summary

Ethos Farm is delivering Residential Concierge and Parcel Service at Battersea Power Station in London. We are seeking an energetic, proactive Concierge to provide first-class service to residents, process parcels, answer calls, and help visitors.

You must be able to stand for long periods, lift and carry, and obtain a DBS check. We offer a free uniform, paid holiday, opportunities for overtime, and award-winning learning and development.

Qualifications

• DBS check required and able to obtain.
• Ability to stand for long periods and lift/carry/push/pull as part of routine.
• Proficient with IT devices (PC/tablet/phone) and reporting tools.
• Excellent written and spoken English with clear communication.
• Flexible, proactive and able to work in a team.

Responsibilities

• Receive, process and distribute inbound/outbound parcels promptly and safely.
• Provide information about living at Battersea Power Station and estate amenities.
• Handle resident inquiries via calls, emails and system notifications, delivering solutions.
• Complete reporting tasks, data input, fault reporting and audits with accuracy.
• Support safety via access control and collaboration with security teams.
• Attend required training and maintain standard operating procedures; wear uniform.
• Work cooperatively with colleagues to share workload and meet operational needs.

Skills

English fluency

IT literacy

Teamwork

Flexibility

Tools

IT equipment

Access control systems

Job description

About the destination

Battersea Power Station once provided one fifth of London’s electricity and is now one of London’s most iconic and exciting mixed-use destinations where people live, work, shop, eat and play.

Role purpose

The primary purpose of this role is to provide an energetic, helpful, proactive and knowledgeable Parcel Service to residents so that they love where they live.

Key responsibilities

• Give residents an exceptional standard of service in line with our Standard Operating Procedures and demonstrate our unique style of service in all your interactions.
• Receive, process and distribute inbound and outbound parcels in a prompt and safe manner.
• Provide information to residents about living at Battersea Power Station, processes, the estate, amenities and what’s on.
• Receive and respond to inbound telephone calls, emails and systems notifications, always finding a solution and giving a great level of helpful service.
• Complete all reporting requirements with accuracy, including data input, fault reporting, and facility audits.
• Help to keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team.
• Complete all required learning/training and ensure you’re up to date with standard operating procedures, communications and tasks.
• Always wear the uniform to standard so provide a professional and consistent impression of the Concierge service.
• Be punctual and work effectively as part of the team, sharing the workload and supporting colleagues.

Required knowledge, skills, experience, and behaviours

• Ability to obtain a DBS Criminal Record Check.
• This role includes standing for prolonged periods of time, lifting, carrying, pushing and pulling and therefore you must be able to carry out these activities with ease.
• Confidence using IT equipment and systems, for example PC, tablet, phone, diary, email, access control and fault logging systems and capturing data and reporting.
• Excellent written and spoken English including spelling and grammar with the ability to reply to emails from residents, team members and the client.
• Flexibility and a can-do attitude.

Confidence working alone and prioritising tasks, including during periods of intense workload.

About Ethos Farm

We put people at the heart of every great experience.

Working with our clients globally, we help them to deliver extraordinary customer service that creates brand loyalty and differentiation. We do this through our consultancy and training services, and by providing highly skilled and passionate guest experience professionals to represent their brands at destinations in the UK and USA.

We take pride in the fact that we’re always making a difference and adding value. This means that we go above and beyond to provide our customers, clients, and our colleagues with an exceptional experience.

We’re proud to be providing Residential Concierge and Parcel Service at Battersea Power Station on behalf of our client.

Our values are:

• We work together We deliver the best for our clients, customers and each other
• We deliver extraordinary service We inspire and leave a brilliant impact
• We see opportunity We find solutions to exceed expectations
• We are inclusive and kind We value the contributions and part we all play
• We have fun We raise smiles and love what we do.

Working here

• We’re a certified Great Place to Work
• You’ll be provided with a uniform at no cost to you
• You’ll get paid holiday
• There’s opportunity to work overtime subject to operational demand
• We offer award winning learning and development to all our peopleYou’ll get access to a range of benefits including our Employee Assistance Programme offering free and confidential support and advice; our health cash plan which provides money off medical treatments; our discounts platform providing offers for hundreds of retailers to save you money and our financial wellbeing tool to help you plan and manage your finances
• We run numerous recognition schemes and team events.