Residential Concierge

BaxterStorey; Wallasey; On-site; GBP 29,000; Full time

Job summary

Portico is looking for a Residential Concierge to join the team at a residential development in Birkenhead. The role involves providing excellent customer service, being proactive, and coordinating with management. Benefits include a generous holiday allowance, pension contributions, and a training academy for personal development.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline

Access to discounts and benefits platform

Training Academy

Qualifications

• Experience delivering excellent 5-star service.
• Experience in a similar role is preferred.
• Great communicator with excellent multitasking skills.

Responsibilities

• Provide assistance to residents and ensure their needs are met.
• Coordinate with building management and security.
• Manage post & couriers and oversee contractors.

Skills

Customer Service

Communication

Multitasking

Job description

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Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, and believes that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers.

Job Description

Portico is looking for a Residential Concierge to join our team at a residential development in Birkenhead.

We seek candidates who excel in customer interaction and are willing to go above and beyond. The Concierge will provide a friendly face and assistance to residents, ensuring their needs are met!

The ideal candidate will be organized and proactive. They will coordinate with building management and security, handle duties such as greeting residents, managing post & couriers, and overseeing contractors and keys.

Hours: 45 hours per week. Shifts from 8am-6pm, Mon-Fri.
Salary: £28,431

Qualifications

Experience in delivering excellent 5-star service in customer service or hospitality is desirable.

Experience in a similar role is also preferred.

The candidate should be a great communicator with excellent multitasking and customer service skills.

This is a standalone Concierge role. The successful candidate must be comfortable being the sole Portico team member on site while being part of a larger team within the portfolio.

Additional Information

What’s in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline offering counseling and information services
• Access to Choices, our discounts and benefits platform, offering savings at high street retailers, hotels, cinemas, and more
• Training Academy providing training and development opportunities