Concierge Worker

Nacro; Salford; On-site; GBP 22,000 - 30,000; Full time

Job summary

A national social justice charity is seeking a role that serves as an initial point of contact for vulnerable individuals interacting with services. Applicants should be committed to understanding safeguarding and have knowledge of the criminal justice system. This position offers opportunities for career development and comes with excellent benefits.

Benefits

Flexible working, including from home

Great annual leave entitlement

Occupational sick pay scheme

Cycle-to-work scheme

Qualifications

• Understanding and commitment to Nacro’s values.
• Knowledge of issues affecting people in contact with the criminal justice system.
• Ability to assist those with complex needs.

Responsibilities

• Act as an initial point of reference for service users and external agencies.
• Implement security systems for safety and security.
• Monitor access and log incidents.

Skills

Understanding of safeguarding

Ability to work with vulnerable adults

Knowledge of issues in criminal justice

Job description

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We believe that a career is not just about earning a living; it's about having your say and making things happen that can mean positive changes to the lives of vulnerable people.

We are a national social justice charity with more than 50 years' experience of changing lives, building stronger communities, and reducing crime.

This role provides an excellent springboard into other criminal justice professions and housing roles.

Key Responsibilities

1. Act as an initial point of reference for service users and external agencies.
2. Implement security systems, ensuring overall safety and security of the service and respond to faults as discovered.
3. Monitor access to the services and visitors and log and report incidents and antisocial behaviour.
4. Meet the requirements of health and safety policies and practices.
5. Escalate incidents to on-call services where needed.
6. Maintain accurate written records e.g. incidents, handover, support or risk plans.
7. Report any maintenance issues e.g. emergency repairs.
8. Process referrals to the service using the Mainstay system.

What we want from you

• Understanding and commitment to Nacro’s values.
• Knowledge of issues affecting people in contact with the criminal justice system and/or experiencing homelessness.
• Understanding of safeguarding.
• Ability to work with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).

What you can expect from us

• A dynamic and supportive team who delivers results for the people we support every day.
• The opportunity to work flexibly within the community, including working from home between property visits.
• A commitment to helping you learn and develop your career.
• Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme that exceeds statutory requirements, and a cycle-to-work scheme.

An Enhanced DBS check is required for this role.

For further information about the role, please click.