Resident Voice Officer

Chime Housing; Watford; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

28 days annual leave (pro rata)

Employer pension contribution up to 10

Job summary

Chime Housing is seeking a friendly, proactive Resident Voice Officer in Watford to strengthen communities. You’ll plan events, engage residents and local groups, and help people have a say in services.

The role blends outreach with practical delivery, requiring energy, reliability, and a passion for inclusive neighbourhoods. You’ll work 37 hours per week, on site, with opportunities to collaborate across teams and external partners.

Qualifications

• Friendly, upbeat and approachable; enjoys interacting with people.
• Experience in community engagement is beneficial but attitude matters more.
• Willing to work evenings and occasional weekends.
• Full driving licence and access to a car required.

Responsibilities

• Plan and deliver community events and activities.
• Build relationships with residents, community groups and local partners.
• Support people to have a voice in shaping local services and projects.
• Help community organisations access funding, training and development opportunities.
• Promote projects and share positive stories from our communities.
• Collect feedback and measure the impact of engagement activities.
• Support people to improve their digital skills and confidence.
• Work with residents to develop ideas that improve neighbourhoods.
• Be a champion for inclusion and equal opportunities.

Skills

Communication

Inspiring others

Organisation

Microsoft Office

People-focused

Creativity

Initiative

Positivity

Flexible hours

Driving licence

DBS check

Tools

MS Office

Job description

Location: On site / Watford, UK
job type: Permanent / Full-time
Sector and subsector: Housing | Housing Association
Annual Salary range:from £ 26,650.00 to £ 30,000.00

Chime Housing

Salary: £26,650 - £30,000 – 37 hours per week

The Vacancy

Do you love bringing people together, organising events and making things happen?

We're looking for an enthusiastic, outgoing and community-minded Resident Voice Officer to help us create vibrant, connected neighbourhoods where people feel proud to live.

This is more than just a job, it’s an opportunity to help shape communities, build lasting relationships and see the direct impact of your work. If you're someone who gets excited about bringing people together and creating opportunities for others, we'd love to hear from you.

Introduction to the role

This is a fantastic opportunity for someone who enjoys meeting new people, building relationships and turning ideas into reality. Whether you're coordinating a community fun day, supporting a local resident group, helping people access funding opportunities or encouraging residents to have their say, you'll play a key role in strengthening our communities and making a real difference to people's lives.

While experience in community engagement is beneficial, we're equally interested in finding someone with the right attitude. If you're positive, approachable, organised and naturally enjoy engaging with people from all walks of life, we can teach you much of the technical side of the role. What we can't teach is your enthusiasm, energy and passion for creating great experiences for others.

No two weeks are ever the same in this role. As a Resident Voice Officer, you'll play a key part in helping customers, supporting resident involvement, and building strong relationships both within the organisation and across the wider community.

A typical week could include:

• Managing and responding to our community engagement mailbox, ensuring enquiries are dealt with promptly and effectively.
• Attending resident group and committee meetings, supporting residents to have a voice and influence services.
• Working closely with teams across the business to plan and deliver engagement activities, events, and initiatives that benefit our customers.
• Supporting the delivery of our Tenant Question Times, held three times a year, helping residents engage directly with senior leaders and shape future services.
• Meeting with local charities, community groups, training providers, and businesses to explore opportunities that can support our customers and communities.
• Maintaining our Donation Station, helping ensure essential goods are available for customers experiencing hardship.
• Taking part in our Welfare Panel, working with colleagues to consider applications and provide support to those most in need.
• Attending community events and representing Chime Housing at local meetings, networking opportunities, and partnership events.
• Working alongside external agencies to bring services to our customers, such as short courses, qualifications, employment support, financial wellbeing initiatives, and access to community events.
• Building and developing new partnerships with organisations thatfeel could make a positive difference to our customers and neighbourhoods.
• Working with the Team to promote our membership to our customers.

At Chime Housing we believe that thriving communities are built by the people who live in them, and that is where you come in! To work closely with the local community and deliver community engagement events and services to a high standard.

This is a highly rewarding role for someone who enjoys meeting people, creating opportunities, and making a real difference in the communities we serve. If you're proactive, organised, and passionate about helping people thrive, you'll find plenty of scope to shape the role and develop innovative ways of supporting our customers.

What’s the role?

Key Accountabilities:

• Help plan and deliver community events and activities.
• Build relationships with residents, community groups and local partners.
• Support people to have a voice in shaping local services and projects.
• Help community organisations access funding, training and development opportunities.
• Promote projects and share positive stories from our communities.
• Collect feedback and measure the impact of engagement activities.
• Support people to improve their digital skills and confidence.
• Work with residents to develop ideas that make neighbourhoods better places to live in.
• Be a champion for inclusion, ensuring everyone has opportunities to get involved.

What are we looking for?

We are looking for someone who is friendly, upbeat and approachable, who loves interacting with people and enjoys building positive relationships. If you love being involved in the organising of events, activities and community projects, we would love to hear from you!

• Confident communication to a wide range of people
• Can inspire others to get involved and make a difference
• Strong organisation skills and able to manage multiple activities and projects at a time
• Confident in using Microsoft Office, including Word, Excel and Outlook
• Passionate about helping and building positive communities
• Bring creativity, initiative and lots of positivity to everything they do
• Flexible in your working patterns to include some evenings and the occasional weekend.
• Full driving licence and access to a car
• Ability to maintain a satisfactory DBS check
• Responsible to: Senior Community Engagement Officer
• Department: Customers and Communities

What can we offer you?

• 28 days’ annual leave (pro rata)
• Employer pension contribution of up to 10%

How we work

We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.