Resident Transitions Specialist

Mtvh; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

MTVH is seeking a dedicated Customer Transitions Advisor to support residents moving home due to regeneration or major works. You will act as the primary customer-facing representative, coordinating moves, advising on tenancy matters and liaising with authorities and contractors.

This role requires strong communication, a good understanding of housing management, and willingness to travel. You will build relationships with residents and stakeholders to deliver a smooth transition and positive

Qualifications

• Experience delivering customer-focused services in housing or tenancy management.
• Strong communication and relationship-building with diverse stakeholders.
• Solid understanding of housing management and tenancy processes.
• Excellent organisational skills and ability to manage multiple tasks.
• Driving licence and willingness to travel regularly.

Responsibilities

• Act as the main point of contact for customers throughout the decant and relocation process, providing advice, support and regular communication.
• Work with internal teams and external agencies to coordinate services that support customers' individual needs and successful moves
• Manage tenancy-related matters including successions, mutual exchanges, arrears discussions and tenancy sustainment activities.
• Build and maintain strong relationships with residents, local authorities, contractors, MPs, councillors and community stakeholders.
• Support project delivery by maintaining accurate records, monitoring customer progress and ensuring all activities are completed in line with agreed project plans.
• Conduct property viewings, tenancy sign-ups and settling-in visits to help customers successfully transition to their new homes

Skills

Customer focus in housing

Communication & relationship-building

Housing management knowledge

Organisational skills

Problem-solving

IT skills (MS Office & housing systems

Driving licence & travel willingness

Job description

MTVH is seeking a dedicated Customer Transitions Advisor to support residents moving home due to regeneration or major works. You will act as the primary customer-facing representative, coordinating moves, advising on tenancy matters and liaising with authorities and contractors.

This role requires strong communication, a good understanding of housing management, and willingness to travel. You will build relationships with residents and stakeholders to deliver a smooth transition and positive