Resident Support Manager

Reed Specialist Recruitment; Greater London; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

Reed Specialist Recruitment is seeking a Resident Support Manager for the North London region. The role involves providing face-to-face and home-based support to residents facing housing, wellbeing and tenancy challenges, managing a caseload across home, office and community settings.

You will assess needs, offer budgeting and benefits guidance, and advocate with external agencies to sustain tenancies. Hybrid working is required with occasional travel across the region.

Qualifications

• Experience supporting vulnerable residents or customers.
• Strong communication, relationship-building and problem-solving skills.
• Ability to manage complex cases and work independently.
• Experience working with multiple agencies and support services.

Responsibilities

• Complete support assessments and create action plans.
• Provide advice on benefits, budgeting, grants and income maximisation.
• Support residents at risk of rent arrears or tenancy issues.
• Advocate on behalf of residents with external agencies.
• Assist residents with employment, wellbeing and fuel poverty concerns.
• Work closely with housing teams and external partners to coordinate support.
• Maintain accurate case records and manage a varied caseload.

Skills

Experience with vulnerable residents

Strong communication

Relationship-building

Problem-solving

Independent work

Job description

Resident Support Manager

• Pay rate: 22 per hour PAYE


• Temporary until January 2027


• Location: North London Region


• Hybrid working: Officer, face to face and home working


• Areas Covered: Slough, Essex, Reading, Maidenhead, Hounslow, Hertsmere, Ealing, Buckinghamshire, Brent & Bracknell Forest

The Role

We are looking for an experienced Resident Support Manager to support residents facing financial, housing, wellbeing and tenancy-related challenges.

Working across home, office and community settings, you will manage a caseload of residents, providing face-to-face support, advice and advocacy to help them overcome barriers and sustain their tenancy.

Key Responsibilities

• Complete support assessments and create action plans.


• Provide advice on benefits, budgeting, grants and income maximisation.


• Support residents at risk of rent arrears or tenancy issues.


• Advocate on behalf of residents with external agencies.


• Assist residents with employment, wellbeing and fuel poverty concerns.


• Work closely with housing teams and external partners to coordinate support.


• Maintain accurate case records and manage a varied caseload.

About You

• Experience supporting vulnerable residents or customers.


• Knowledge of welfare benefits, housing or tenancy support.


• Strong communication, relationship-building and problem-solving skills.


• Ability to manage complex cases and work independently.


• Experience working with multiple agencies and support services.

Additional Information

• Enhanced DBS required.


• Regular travel across the region is essential.


• Hybrid role combining home working, office working and face-to-face resident support.


• Occasional out-of-hours work may be required.