Resident Services Manager - Student Villages

Newcastle University; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading research-intensive university in Newcastle upon Tyne seeks an Assistant Customer Service Manager to oversee the daily operations across three student villages. The ideal candidate will lead a dedicated team, ensuring high standards of customer service and compliance with health and safety regulations. This role is pivotal in maintaining a first-class living experience for residents, with an emphasis on continuous improvement and effective team management.

Qualifications

• Proactive and dedicated with a passion for customer service.
• Experience in team management and operational processes.
• Ability to ensure compliance with health & safety standards.

Responsibilities

• Lead on-site customer service team across three student villages.
• Oversee staffing, resources, and operational processes.
• Ensure high levels of customer service are maintained.

Job description

A leading research-intensive university in Newcastle upon Tyne seeks an Assistant Customer Service Manager to oversee the daily operations across three student villages. The ideal candidate will lead a dedicated team, ensuring high standards of customer service and compliance with health and safety regulations. This role is pivotal in maintaining a first-class living experience for residents, with an emphasis on continuous improvement and effective team management.