Resident Services Manager: Property & Tenant Experience

Canary Wharf Group plc; Greater London; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading property management company in Greater London is seeking a resident services manager to ensure residents have the best rental experience and deliver high customer service. This role requires managing maintenance requests, assisting with tenant relations, and ensuring compliance with property management legislation. The ideal candidate will have experience in property management and excellent communication skills.

Benefits

Generous pension and insurance plans

Subsidised gym membership

Store discounts

Family leave benefits

Qualifications

• Minimum of 1 year's experience in property management.
• Strong IT skills relevant to property management.
• Understanding of Residential Property Law.

Responsibilities

• Manage reactive maintenance maintenance and ensure prompt service.
• Assist Property Manager in financial checks.
• Conduct check out inspections and manage tenant relationships.

Skills

Customer service

Time management

IT skills

Legislation knowledge

Communication skills

Education

A Level/NVQ Level 3 or 4

IRPM Level 2 or ARLA Level 3

Job description

A leading property management company in Greater London is seeking a resident services manager to ensure residents have the best rental experience and deliver high customer service. This role requires managing maintenance requests, assisting with tenant relations, and ensuring compliance with property management legislation. The ideal candidate will have experience in property management and excellent communication skills.