Resident Services Coordinator (Housing / Community Engagement)

Totaljobs Group Ltd; West Bromwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Resident Services Coordinator to enhance community engagement and support residents effectively. In this role, you will manage a diverse caseload, ensuring compliance with regulatory standards while fostering positive relationships with residents and stakeholders. Your problem-solving skills will be crucial in addressing complex housing issues and complaints. Join a dynamic team dedicated to making a meaningful impact in the community, where your contributions will help shape cohesive neighborhoods and improve the lives of residents. This is a fantastic opportunity to be part of a transformative journey in the social housing sector.

Benefits

Competitive Salary

Pension Scheme

Employee Assistance Programme

Flexible Working Arrangements

Qualifications

• Demonstrable experience in resident engagement within supported housing.
• Ability to manage complex caseloads effectively.

Responsibilities

• Build and maintain relationships with residents and stakeholders.
• Investigate anti-social behavior and complaints.

Skills

Resident Engagement

Problem-solving

Communication Skills

Empathy

Investigative Skills

Time Management

Education

Experience in Supported Housing

Full Driving Licence

Tools

Microsoft Suite

CRM Systems

Job description

Resident Services Coordinator (Housing / Community Engagement)

This job application is restricted to applicants in the UK only.

We have a fantastic opportunity for a Resident Services Coordinator (Housing) to join us to provide a responsive and effective service to influence, engage, listen and assist in activities relating to residents and wider community engagement.

You will build and maintain effective relationships with residents, stakeholders, charities, regulators, providers, groups and local communities to deliver a first-class service that supports residents and works to develop cohesive neighbourhoods within the areas we operate.

You’ll investigate anti-social behaviour and complaints, safeguarding, and ensure licences have been ended correctly. You will have your own caseload and be experienced at managing a range of complex housing issues with the resident’s needs central to your decision making. You will engage and listen to resident’s feedback and tailor your approach to meet their needs.

Other responsibilities include:

1. Adopting an objective and proactive approach to all Resident Engagement, Complaints, Investigations and Safeguarding cases.
2. Ensuring prompt and appropriate responses and resolutions in order to meet the needs of our residents whilst adhering to regulatory standards.
3. Signposting residents to external support services where appropriate.
4. Ensuring that all regulatory and consumer standards are met at all times.
5. Receiving and processing queries by multiple means e.g., telephone/email and in person.
6. Identifying areas for improvement and working with colleagues to continuously improve the service.
7. Using your problem-solving skills to resolve issues and queries at the first point of contact where possible and facilitating and coordinating with other departments to successfully resolve any arising issues.

About you

You will have:

1. Demonstrable Resident Engagement experience within a supported housing environment.
2. The ability to manage a complex caseload and follow through to successful completion.
3. Knowledge and experience of effectively investigating anti-social behavior, complaints and safeguarding cases.
4. A solid understanding of safeguarding and health and safety requirements.
5. The ability to demonstrate empathy and understanding when communicating with residents who may be vulnerable.
6. The ability to stay calm in difficult situations and influence positive outcomes.
7. Knowledge and experience of effective, objective investigation resolution and responding to complaints.
8. An understanding of the legal framework relating to licences and exempt accommodation would be desirable.
9. Excellent IT skills and experience of the Microsoft suite of products and CRM Systems.
10. Effective communication skills, both written and verbal.
11. A full driving licence and unrestricted access to a vehicle is also essential for this position.

About Us:

Concept Housing Association CIC is a leading social housing provider in the West Midlands, committed to making a positive impact. We provide over 5,400 homes across Birmingham, Bradford, and Telford, with plans to expand to 7,200 homes by 2025. We're embarking on a transformative journey to modernise our services, invest in our people, and enhance quality and choice for our customers.

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in so apply early to avoid disappointment!

What we can offer in return:

1. Competitive Salary and a comprehensive Benefit Package.
2. Pension Scheme.
3. Employee Assistance Programme.
4. Flexible Working Arrangements.

Inclusive Culture:

We are an equal opportunities employer, and all applications are considered based on role requirements, regardless of gender, nationality, ethnicity, marital status, age, disability, sexual orientation, or religious belief.

Concept Housing Association CIC is a not-for-profit organisation that is redefining how social housing is delivered to those who need it most.

We take a proactive and flexible approach to deliver the right accommodation to more people, faster.