Resident Services Associate (Build to Rent - Derby)

One Property Recruiment; East Midlands; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading residential landlord in Derby is seeking a Resident Services Associate to provide friendly support to residents. This role includes managing enquiries, assisting with tenancy administration, and promoting resident engagement. Ideal candidates will have customer service experience and strong communication skills. Competitive salary and structured shifts offered.

Benefits

Competitive salary

Development opportunities

Collaborative team environment

Qualifications

• Experience in customer service, hospitality, travel/tourism, or property management.
• Confident working independently and as part of a team.
• Organised, detail-oriented.

Responsibilities

• Be the first point of contact for residents.
• Manage resident enquiries and unit inspections.
• Support tenancy administration and income management.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Tech savvy

Education

Qualifications in property or customer service

Job description

Overview

RESIDENT SERVICES ASSOCIATE – DERBY – £25,397 – £26,250. Salary: £25,397 – £26,250. Shift Pattern: Weekly rotation – Early (8am–5pm), Mid (9am–6pm), Late (11am–8pm). Weekend Work: 1 in every 3 Saturdays (No Sundays).

OPR are working with a leading residential landlord to source a proactive and personable Resident Services Associate for a vibrant Build to Rent development in Derby. This is a fantastic opportunity for someone who thrives in a varied, customer-facing role and is passionate about delivering exceptional service in a professionally managed rental community.

Responsibilities

• Be the first point of contact for residents, providing friendly and professional support
• Manage resident enquiries, unit inspections, parcel handling, and lettings viewings
• Support tenancy administration, income management, and void unit oversight
• Liaise with contractors and internal teams to ensure timely resolution of issues
• Promote resident engagement and host community events
• Maintain accurate records and ensure compliance with health & safety standards
• Carry out building walks and assist with general site cleanliness

About You

• Experience in customer service, hospitality, travel/tourism, or property management
• Strong communication and interpersonal skills
• Confident working independently and as part of a team
• Organised, detail oriented, and tech savvy
• Professional appearance and a passion for delivering great service
• Qualifications in property or customer service are a plus

Why Apply?

• Join a respected residential landlord with a growing portfolio
• Be part of a collaborative and inclusive team
• Enjoy a varied role with real impact on resident experience
• Competitive salary, structured shifts, and development opportunities

How to Apply

Please get in touch with Katie Altoft at [e-mail].

One Property Recruitment are specialists in the real estate sector covering block and estate management, Build To Rent, financial services, commercial and facilities management. We’re reshaping careers and lives through a gold standard of property recruitment