Resident Services Associate

TieTalent; Manchester; On-site; GBP 24,300 - 29,700; Full time

Benefits offered by this job

33 days holiday

Employee Assistance Programme

Health benefits

Cycle-to-work scheme

Job summary

An esteemed property management company in Manchester seeks a Resident Services Associate to support operations at their flagship development. You will be the first point of contact for residents and will manage various services, ensure efficient communication, and contribute to a vibrant community. The ideal candidate will have strong customer service skills, proficiency in Microsoft Office, and a passion for enhancing residents' experiences. A salary of £27,000 per year is offered along with several employee benefits.

Qualifications

• Experienced in delivering excellent customer service.
• Strong understanding of health and safety requirements.
• Proficiency in Microsoft Office applications.

Responsibilities

• Provide exceptional customer service to residents.
• Manage reservations for amenity spaces.
• Handle maintenance issues and ensure timely resolutions.

Skills

Customer service

Microsoft Office proficiency

Communication skills

Education

ARLA, IRPM, or COSHH qualifications

Tools

Booking systems

Job description

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Resident Services Associate – Botanica, Dandara Living

At Dandara Living, we are one of the UK's leading designers, developers, and operators of large-scale Build to Rent properties. With a focus on creating vibrant communities and exceptional living experiences, we aim to redefine the rental market with high-quality homes and outstanding service.

Dandara Living is looking for a Resident Services Associate to support the Resident Services Manager in the day-to-day operations of our Build to Rent development at Botanica. Botanica is one of Dandara Living's flagship Build-to-Rent developments in Manchester, located just minutes from the city centre and adjacent to Cornbrook Metrolink station. Spread across four blocks ranging from 7 to 19 storeys, it comprises a total of 363 high-spec apartments, duplexes, and townhouses set around beautifully landscaped communal gardens. Designed for community living, Botanica offers residents a fully equipped on-site gym and wellness zone, multiple communal lounges and coworking spaces, outdoor kitchens, BBQ areas, an open-air event venue, underground parking and driveways for townhouses, and secure bike storage. Additional conveniences include 24-hour on-site management, concierge services, parcel collection, superfast broadband, a resident app, and a pet-friendly policy. With regular resident events and thoughtfully curated shared spaces, Botanica fosters a vibrant, inclusive community atmosphere just minutes from the heart of Manchester.

If you're looking to step up your career:

Dandara Living is the perfect professional home. Working at Botanica, you'll have the opportunity to put your expertise into action in a dynamic and growing community. As part of our game-changing team, you'll help deliver exceptional living experiences in a prime location and make lasting professional connections through collaboration. We focus on creating opportunities and want to help you make the most of yours.

Working Pattern (Rolling rota)

• Hours: 45 per week
• Shifts: a combination of 8am-5pm, 9am to 6pm, 11am to 8pm
• Shifts: Wednesday to Sunday (subject to change)
  
  

What you will do:

• Provide the highest level of customer service to our residents and guests at Botanica, representing Dandara Living as one of the first points of contact.
• Assist with Parcelsafe deliveries and collections for our busy residential community.
• Handle resident and guest enquiries, ensuring timely and effective communication.
• Manage bookings for resident amenity spaces, including our communal lounges and event areas.
• Conduct move-in appointments, inventories, and meter readings for new residents.
• Compile and maintain inventories, perform mid-term inspections, and ensure all homes are well cared for.
• Log maintenance issues and coordinate with the team to ensure timely resolutions.
• Issue keys for new move-ins and manage key replacements as needed.
• Keep communal spaces clean, presentable, and inviting for residents and their guests.
• Manage vehicle parking records and address any noise complaints, escalating where necessary.
• Update site-wide communications and the residents' portal with relevant updates.
• Assist with open days, resident events, and community-building activities.
• Conduct security walks as required to ensure a safe and secure environment.
• Collaborate with the wider team to cover additional shifts when needed.
• Update inventory feedback and ensure any issues are promptly addressed.
  
  

What you will have:

• Proficiency in Microsoft Office, including Word, Excel, and Outlook, as well as experience with booking systems or databases.
• A strong understanding of health and safety requirements on site.
• A passion for delivering excellent customer service to enhance our residents' experience.
• ARLA, IRPM, or COSHH qualifications are desirable, but training will be provided.
  
  

What we will offer you:

As part of the Dandara Living team, you'll receive:

• £27,000 per year
• 33 days holiday + option to purchase up to 5 extra days
• Employee Assistance Programme (EAP)
• Health Hero digital doctor – 24-hour virtual medical support
• Health Assured Wisdom App
• My Benefits discount platform – access to hundreds of discounts at UK retailers, gyms, restaurants, and more
• Cycle-to-work scheme
• Employer matched pension scheme up to 5%
• Life assurance x3 (with the option to extend to x4)
• Competitive parental leave
• Quarterly recognition awards
  
  

Important note:

No agency applications will be considered for this role. Any CVs received will be considered a free gift. #HP

TITL1_UKTJ

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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