Resident Services Administrator – Housing Office

Brook Street Internal Talent; Manchester; On-site; GBP 27,000 - 29,000; Full time

Job summary

Housing Organisation in Newton Heath, Manchester, is seeking a Housing Administrator to help run the office on a busy estate. You will liaise with residents, support the Housing Manager, input data, file correspondence, prepare letters and emails, and ensure accurate records of tenancy information and repairs.

The role requires prior housing or property experience, a calm and professional manner, strong customer service, and the ability to handle challenging residents.

Qualifications

• Must have worked in housing or properties and dealt with residents.
• Proven administration and customer service background.
• Duties include: Administration, Letters/Email, Responding to Emails, Data Entry, Customer Services and Taking Telephone Calls.

Responsibilities

• Assist in running the office on a busy estate.
• Support residents and liaise with Housing Manager.
• Handle data entry and correspondence accurately.
• Answer phone calls and respond to emails in a timely manner.

Skills

Housing experience

Administration

Customer service

Data entry

Phone handling

Tools

MS Office

Job description

Housing Organisation in Newton Heath, Manchester, is seeking a Housing Administrator to help run the office on a busy estate. You will liaise with residents, support the Housing Manager, input data, file correspondence, prepare letters and emails, and ensure accurate records of tenancy information and repairs.

The role requires prior housing or property experience, a calm and professional manner, strong customer service, and the ability to handle challenging residents.