Resident Service Specialist

Hunt Companies, Inc; Dover; In loco; GBP 23.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Medical Insurance

Retirement benefits

Descrizione del lavoro

Hunt Military Communities is seeking a Resident Services Specialist to coordinate resident requests, maintain files, and support the Community Director. You will manage move-ins/outs, enter work orders into YARDI, and ensure excellent customer service while upholding company policies.

This role also involves inspecting model homes, ensuring curb appeal, and assisting in marketing functions as part of a high-performing leasing team.

Competenze

• Strong customer service and communication skills.
• Experience with property management software and data entry.
• Basic office software proficiency and ability to manage multiple tasks.

Mansioni

• Serves as the primary point of contact for resident inquiries.
• Coordinates requests with the property management team and enters work orders into YARDI.
• Resolves resident concerns with courteous, professional responses and follow-up.
• Assists in inspecting model/vacant homes for tours and prepares move-in documents.
• Coordinates move-outs, final inspections, and charges for damages; monitors balances in Yardi.
• Supports curb appeal, office, and community appearances; participates in resident retention events.
• May perform other duties for Community Director/Manager and Leasing team.

Conoscenze

Customer service

Communication

Organization

Yardi software

Data entry

Formazione

High School Diploma or GED

Bachelor's degree in Business Administration or related

Strumenti

Microsoft Office

Descrizione del lavoro

A Brief Overview

The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and exceptional customer service to all residents. This includes but not limited to maintaining resident files, resident retention programs, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and Government compliance requirements.

What You Will Do

• Serves as the primary point of contact for all resident related inquires.


• Coordinates and assists with all requests from resident with the property management team by entering work orders into YARDI.


• Answers resident questions and assists with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with residents and ensuring all items have been addressed, through to resolution.


• Assists in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed.


• Administers move-in lease documents and home inspection with resident.


• Coordinates notice to vacate, pre-inspection, move-outs, and final inspection for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable).


• Monitors rental account balances where applicable. Ensures all fees and rent charges are correct in Yardi.


• Assists with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community.


• Conducts follow-up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction within an acceptable time frame.


• May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.


• Participates in monthly functions held by the site to assist in resident retention.


• This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.

Education Qualifications

• High School Diploma or GED (or equivalent) required.


• Bachelor's Degree in Business Administration, Property Management, or other related discipline preferred.

Experience Qualifications

• Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers required.


• Previous experience in sales preferred.

Knowledge, Skills, And Abilities

• Strong customer service skills.


• The ability to show houses which may include working in all types of weather conditions.


• Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.


• Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally.


• Ability to handle multiple priorities with tight deadlines in a fast-paced environment.


• A high degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required.


• Ability to resolve problems independently and responsibly.


• Requires a reliable, self-motivated team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills.


• Demonstrates discretion and ability to maintain a professional attitude and appearance.


• Effectively envision, develop, and implement new strategies to address competitive, complex business issues.


• Takes initiative to identify and anticipate client needs and make recommendations for implementation.


• Requires use of technology platforms on a daily basis.


• Basic understanding of safety practices.

Licenses and Certifications

• DL NUMBER - Driver's License, Valid and in State required.

Compensation

We are committed to offering competitive and equitable compensation. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.

Benefits

A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

EEO/ADA

The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.