Community Manager - FTC (12 Months)

Greystar; Ealing; On-site; GBP 60,000 - 76,000; Full time

Job summary

Greystar is seeking an experienced Property Operations Manager in the UK to lead on-site operations, drive leasing performance, and manage budgets for a welcoming resident community. You will mentor a team, coordinate marketing strategies, and partner with stakeholders to optimize occupancy and revenue.

You will oversee safety/compliance, prepare budgets, monitor financial performance, and deliver exceptional service while maintaining strong owner relationships.

Qualifications

• Experience driving leasing performance and managing operations in property sector.
• Proven leadership with ability to recruit, guide and evaluate team members.
• Knowledge of Landlord/Tenant legislation and regulatory requirements.
• Proficient with MS Office and property management software.

Responsibilities

• Lead the on-site property operations, ensuring budgeted financial and operational goals are met.
• Shape local marketing and leasing strategies based on market data to reach occupancy targets.
• Oversee marketing campaigns, advertising, and promotional activities.
• Manage relationships with internal/external stakeholders and report performance data.
• Ensure health, safety, and compliance policies are followed across the community.
• Develop and coach team members, drive service excellence and resident satisfaction.

Skills

Leasing performance

Team leadership

Budgeting

Stakeholder management

Communication skills

Education

General education

Health & safety training (IOSH/NEBOSH)

Tools

Microsoft Office

Property management software

Job description

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia‑Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more, visit www.greystar.com.

Job Description Summary

You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of.

Key Role Responsibilities

• Acts as a role model at all times by demonstrating the core values
• Leads the team to create positive memorable experiences by exceeding expectations for all residents.
• Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property’s occupancy and revenue goals
• Ensures marketing campaigns, advertising and promotional activities are effectively implemented
• Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community’s compliance with pertinent regulations and providing performance data and reporting
• Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.
• Meets targeted revenues by making rate recommendations based on market data and monitors payments.
• Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.
• Manages the financial performance; attending regular P&L reviews with stakeholders.
• Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on‑going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.
• Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues.
• Assesses team member training needs and ensure thorough understanding of systems and adherence to policies
• Develops capability of team members in order to meet key performance goals and future succession requirements.
• Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
• Oversees the tenancy management process by co‑ordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
• Works hand in hand with Health & Safety to drive a safety culture by managing and monitoring the appropriate health & safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.
• Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
• Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.
• Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.

Key Relationships

• Regional Operations Managers, Investors & Portfolio Management Team.
• Corporate Support Teams including HR, Finance, Systems, Sales & Marketing, Health & Safety & Capital Projects.

Knowledge & Qualifications

• Good level of general education
• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
• Proficiency in using property management software. Training will however, be provided.
• A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH.

Experience & Skills

• Essential Experience of successfully driving leasing performance and managing operations within the property sector or similar environment.
• Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment.
• Detailed knowledge of Landlord/Tenant Legislation.
• A strong team player but capable of working autonomously and taking ownership.
• Excellent organisation skills with the ability to multi task and prioritise.
• Excellent verbal and written communication skills.
• Numerical skills necessary to complete the above activities.
• Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists.
• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• Flexible approach to working in a fast‑paced environment and adaptable to thriving in a changing environment.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.

Important Notice

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail]. Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you!

Core Values

• Integrity: We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.
• Equality: We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.
• Professionalism: We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.
• Accountability: We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
• Service: We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.
• Teamwork: We work together to accomplish goals, solve problems, and enrich our work environment.