Resident Service Agent-4

Jones Lang LaSalle Incorporated; Greater London; On-site; GBP 22,000 - 32,000; Full time

Job summary

JLL is seeking a Resident Services Agent for Sugar House Island, Stratford, London. You will greet residents and visitors, coordinate daily operations, and support move-in/move-out activities while maintaining high service standards.

Work includes engaging with residents, contractors and colleagues to ensure a seamless experience and upholding a clean, safe building environment. A proactive, energetic team player is valued.

Qualifications

• Excellent communication skills with residents and visitors.
• Proactive and able to use initiative to enhance service quality.
• Professional presentation and outgoing demeanor.
• Strong organisational and multi-tasking abilities.
• Basic health and safety awareness and reporting procedures.

Responsibilities

• Provide a warm, courteous welcome to residents and visitors.
• Engage with residents, visitors and contractors to ensure seamless service.
• Coordinate day-to-day operations to meet quality expectations.
• Assist residents moving in/out and conduct inductions as required.
• Interact with customers to gather feedback on service levels.
• Maintain a safe, immaculate building environment and handle reports.

Skills

Excellent communication

Customer relations

Proactive problem-solving

Team player

Attention to detail

Organisational skills

Health and safety awareness

Education

Good educational level

Tools

Microsoft Word

Excel

Outlook

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Resident Services AgentSugar House Island, located at in Stratford, London, is a prestigious mixed-use development containing a Build to Rent scheme managed by JLL. This canal-side neighbourhood incorporates properties of varied use-types, designed for people to reside, work and socialise within a vibrant living and commercial environment. Situated in a well-connected East London location, Sugar House Island brings together a growing community amongst Newham’s network of waterways, combining modern architecture with retained industrial heritage features. JLL are lookig to recruit a Resident Service Agent to join the team at this exciting location.What your day-to-day will look like: To provide a warm and courteous welcome to all residents and visitorsTo actively engage with residents, visitors, colleagues, and contractors to provide a seamless experience for residentsTo co-ordinate day-to-day operations ensuring quality and service delivery always meet and exceed resident’s expectationsTo anticipate residents’ needs by engaging and asking questions to understand those needs to be able to adapt services to those needs when requiredAssisting residents moving into their apartment and completing apartment and appliance inductions as requiredSupporting residents when moving out, ensuring all reports are filed, maintenance is actioned and deposit recommendations are madeInteract with customers to obtain feedback on the quality of product, service levels and overall satisfaction levelsEnsure a great working relationship is maintained with the clientAny other reasonable tasks asked to be performed by the management according to changing business needsPeople and interpersonal skillsExcellent communication skills and able to display sensitivity and understanding of resident’s needs.Excellent customer relations skills, a welcoming nature and plenty of energy & enthusiasmMust be pro-active and able to use initiative to enhance the reputation of the buildingProfessional presentation, confident and outgoing natureWell organised, ability to prioritise, problem-solve and work under pressureAttention to detail to ensure high levels of customer service and maintaining and managing the building to an immaculate standardA great team player who takes ownership and responsibilityKnowledgeA good level of education with strong written and verbal communication skillsA sound understanding of Health and Safety principals, methods and assessmentsGood level of computer literacy including Microsoft Word, Excel and OutlookUnderstanding of exceptional customer service deliveryBuilding Maintenance / Health and Safety / Fire SafetySupporting residents with any queries and ensuring any maintenance reports are actioned quickly and efficientlyUndertaking daily and weekly inspections of buildingCo-ordinating spot cleaning and addressing any clean up issues as they ariseCo-ordinating all day-to-day site services and sign-off in accordance with JLL Management policiesEnsuring the building is a safe environment in which to live and work and that it is managed in accordance with JLL Management proceduresRecording all safety checks, contractor visits and completing on-site reports including daily activity logsEstablishing and developing working relationships with suppliers and contractorsFollow site-specific procedures for handling emergency situationsIdentify and correct unsafe work procedures or conditions and report then to managementTo carry out regular site walks and security checks of the building, reporting and logging any details as requiredReport work-related accidents or other injuries immediately upon occurrenceFollow client and site safety and security policies and procedures to maintain a clean, safe and secure environmentMaintain awareness of suspicious persons on property premisesAdministrationTo maintain an organised and tidy work area including reception area, lobby, and resident floor corridorsProtect the privacy and security of the client, residents, visitors, and colleaguesMaintain confidentiality of proprietary materials and informationEnsure personal appearance is following company policyIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.