Resident Participation and Inclusion Officer

London Borough of Hackney; Greater London; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Flexible working

Job summary

Hackney Council invites applications for a Resident Participation and Inclusion Officer within Housing Services. You will lead work with residents, tenant and resident associations, estate-based groups, and specialist forums to promote involvement and empowerment.

You will develop governance and guidance, ensure effective financial management of registered groups, and champion inclusive participation across Hackney’s diverse communities with a can-do, cross-department approach.

Qualifications

• Experience of working with residents to promote participation and engagement, preferably in a housing environment.
• Understanding of resident participation principles and practice.
• Experience developing and implementing good community governance.
• Excellent communication and partnership working skills are essential.

Responsibilities

• Lead role in supporting Hackney’s involved residents, including TRAs, estate-based gardening groups and specialist forums.
• Help ensure governance and financial management of registered groups, develop online information and guidance, and promote new group development.
• Promote development of inclusive participation across Hackney’s diverse communities.
• Drive service improvements and innovation on a cross-department basis and with community networks.

Job description

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Good resident engagement and participation is a top priority for Housing Services. Making sure that we involve our residents in improving our services and promote strong, sustainable communities is paramount. We have recently remodelled our resident participation service to match our aspirations and are now looking for enthusiastic and dedicated professionals to join our new team.

As a Resident Participation and Inclusion Officer you will play a lead role in supporting Hackney’s involved residents, including tenant and resident associations (TRAs), estate- based gardening groups and specialist forums.

You will help to ensure effective governance and financial management of our registered groups, develop online information and guidance, and promote the development of new groups. The ideal candidate will have a real passion for promoting the inclusion of Hackney’s diverse communities and be committed to resident empowerment.

To excel in this position, you will bring experience of working with residents successfully to promote participation and engagement, preferably in a housing environment. You will need to demonstrate that you have a good understanding of resident participation principles and practice, and experience of developing and implementing good community governance. Excellent communication and partnership working skills will be essential.

Your track record will show that you have a ‘can-do’ attitude, can drive forward service improvements and innovation, and have successfully worked on a cross- departmental basis and / or with community networks.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud. In order to achieve this, we are seeking individuals who embody our PROUD values: Purpose and Respect, where we foster belonging through active inclusion, kindness, and open dialogue; Ownership, where we champion proactive collaboration and accountability for our shared success; and Unity and Diversity, where we work as one Council to break down silos and champion anti-racist behavior.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class.

We also welcome those interested in flexible working.

We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs.

If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: [e-mail]