Resident Liaison Officer (Social Housing) | Permanent | Amersham, Bucks

Pinnacle Recruitment Ltd; Greater London; On-site; GBP 20,000 - 28,000; Full time

Job summary

Une entreprise familiale bien établie dans le secteur du logement social cherche un Resident Liaison Officer à temps plein. Vous serez responsable d'assister les résidents, de coordonner avec le gestionnaire de site pour garantir la qualité des travaux et la sécurité, tout en produisant des documents d'information. Ce rôle est idéal pour une personne motivée, ayant une bonne compréhension des processus de construction, et désireuse de faire la différence tout en travaillant dans un environnement dynamique.

Qualifications

• Expérience dans le secteur du logement social.
• Permis de conduire britannique valide.
• Capacité à travailler de manière autonome et en équipe.

Responsibilities

• Soutenir les résidents et gérer les préoccupations liées à la sécurité.
• Produire et distribuer des documents d'information aux résidents.
• Enregistrer et traiter les plaintes de manière professionnelle.

Skills

Communication

Customer care

Teamwork

Self-motivation

Timekeeping

Tools

Microsoft Excel

Microsoft Word

Job description

Resident Liaison Officer (Social Housing) | Permanent | Amersham, Bucks

Home » Construction » Resident Liaison Officer (Social Housing) | Permanent | Amersham, Bucks
Salary: £20,000 - £28,000 + benefits
Location:
Region: Buckinghamshire

I have a great opportunity for a Resident Liaison Officer to join a well-established Social Housing Main Contractor on a permanent basis, based out of their offices near Amersham, Bucks.

The company are a family run business that have been around for approximately 30 years. They have a wide and varied client base which include Local Authorities, Housing Associations and Private Sector Clients.

The business has a young, dynamic and energetic management team with a strong business plan in place; they are further developing their client base and this is great opportunity to join a growing business.

Duties include:

• Work closely with the residents and provide full support on any possible issues
• Work closely with the site manager to highlight any possible concerns with site safety or welfare to both residents and site operatives
• Support the site manager with quality control, environmental and H&S requirements in line with company procedures
• Produce and deliver literature to residents informing them of start dates / details of works etc.
• Record and report any complaints made, ensure that all complaints are dealt with professionally and are resolved in a timely manner
• Provide continual support to residents whilst works are being carried out to their property

The Ideal Candidate:

• Self-motivated person who has worked in the Social Housing sector dealing with customer care
• The candidate will be site based and they must be able to work on their own initiative with managerial guidance
• Have a full valid UK driving licence
• Have a good understanding of construction processes and systems
• Ability to work as part of a team
• Good communication skills, both written and verbal
• Proficiency using office IT applications such as Microsoft Excel and Word or equivalent software
• Be punctual and have good timekeeping
• Can take instruction and effectively carry out tasks

If you are a Resident Liaison Officer and you are interested in this role, please apply with an updated CV or call Rob on: 07733 529 573

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