Resident Liaison Officer

CIH International Housing Group; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in housing services seeks a Resident Liaison Officer in Sheffield. This role involves acting as the main contact for residents, ensuring clear communication and addressing concerns throughout project phases. The position offers a competitive salary, benefits, and development opportunities.

Benefits

24 days annual leave (+ public holidays)

Life Cover equivalent to 1.5 times annual salary

Employee discount shopping schemes

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

Access to employee networks

Employee Assistance Program

Qualifications

• Experience in customer-facing roles, ideally in construction or housing.
• Ability to interact effectively with diverse residents.
• Experience in social housing or local government environments preferred.

Responsibilities

• Serve as the primary point of contact for residents.
• Address resident concerns and ensure satisfaction.
• Conduct pre-project surveys to understand resident needs.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Empathetic and approachable

Job description

Equans is looking for a Resident Liaison Officer to join our team in Leeds on a permanent basis. This is a full time role. On offer is a competitive salary, company vehicle and benefits package.
What will you deliver?

• Serve as the primary point of contact for residents, providing clear and timely information about project plans, timelines, and progress
• Address resident concerns, complaints, or queries promptly and effectively, ensuring that issues are resolved to the satisfaction of both the resident and the company
• Conduct pre-project surveys and consultations with residents to understand their needs, preferences, and any potential issues, feeding this information back to the project team
• Prepare and distribute newsletters, letters, and other communication materials to keep residents informed about upcoming works, project milestones, and any potential disruptions.
• Provide ongoing support to residents throughout the project, including arranging temporary accommodation or other necessary provisions if required by the nature of the works
• Work closely with project managers, contractors, and other stakeholders to ensure that resident feedback is considered in project planning and execution
• Conduct post-project satisfaction surveys and follow-ups to assess resident satisfaction and identify areas for improvement

What can we offer you?

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 ti mes annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Previous experience in a customer-facing role, ideally within construction, housing, or a related field
• Excellent verbal and written communication skills, with the ability to interact effectively with residents from diverse backgrounds
• Strong problem-solving abilities and the capacity to manage and resolve conflicts or complaints in a professional manner
• Empathetic and Approachable: Able to build rapport and trust with residents, showing understanding and sensitivity to their concerns
• Experience working within social housing, local government, or a similar environment where resident or customer interaction is a key component of the role

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans' 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

EQNENG

At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

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Place:
Workplace : Sheffield United Kingdom