Resident Liaison Officer

Niyaa People Ltd; Leicester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A well-established contractor in Leicester is seeking a Resident Liaison Officer to facilitate communication between tenants and contractors during refurbishment works. This key position will help ensure smooth project delivery and positive community relations under a long-term planned maintenance programme, requiring strong interpersonal skills and housing sector experience.

Qualifications

• Previous experience in a Resident Liaison, Tenant Liaison, or similar housing-focused role.
• Experience in the social housing sector, particularly on voids or high-rise schemes is desirable.

Responsibilities

• Be the main point of contact for residents throughout the works.
• Provide clear, timely updates on project progress and access requirements.
• Address resident concerns professionally and empathetically.

Skills

Interpersonal skills

Communication skills

Organisational ability

Attention to detail

Proficiency with Microsoft Office

Education

Experience in Resident Liaison or similar role

Full UK driving licence

Job description

We're currently recruiting for a Resident Liaison Officer to join a well-established contractor delivering refurbishment works across high-rise buildings and void properties in the Leicester area. This is a key role focused on supporting tenants and ensuring smooth delivery of works on a long-term planned maintenance programme
Location: Leicester, LE1
Hours: Monday to Friday, 8:00am - 4:30pm
Contract: 2-year contract
Rate: £16 - £18 per hour (via umbrella)
Key Responsibilities:

• Be the main point of contact for residents throughout the works
• Provide clear, timely updates on project progress and access requirements
• Schedule and coordinate appointments for contractors and residents
• Address and resolve resident concerns professionally and empathetically
• Maintain detailed records of contact, access arrangements, and feedback
• Support community engagement and encourage positive resident relations

Requirements:

• Previous experience in a Resident Liaison, Tenant Liaison, or similar housing-focused role
• Excellent interpersonal and communication skills
• Strong organisational ability and attention to detail
• Proficiency with Microsoft Office
• Full UK driving licence
• Experience working within the social housing sector, particularly on voids or high-rise schemes, is desirable

To apply or find out more, please contact Tiyana on 0121 790 0980 or email .