Resident Liaison Officer

CSS; Dover; On-site; GBP 28,000 - 38,000; Full time

Job summary

CSS Recruitment in Kent seeks a Resident Liaison Officer to manage resident communications during planned works and regeneration projects.

You will travel across Kent, support vulnerable residents, coordinate with contractors, and maintain records. A strong background in customer service or housing is essential, along with a full driving licence.

Qualifications

• Strong communication and interpersonal skills.
• Background in customer service, housing, or community engagement.
• Ability to manage conflict diplomatically.
• Excellent organisational and time management skills.
• Full driving licence.

Responsibilities

• Act as the first point of contact for residents on planned works and housing issues.
• Provide timely, clear updates on scope, timelines, and impact.
• Organise and attend meetings, drop-ins, and home visits.
• Support vulnerable residents during disruptions.
• Handle queries and complaints, escalating when necessary.
• Coordinate with contractors and project teams to reduce inconvenience.
• Maintain accurate contact details and communication logs.
• Schedule appointments and manage access for works.
• Monitor on-site activity to ensure standards and respect for residents' homes.
• Promote resident involvement in decisions and improvement projects.
• Support consultations and surveys.
• Foster positive relationships between residents, contractors, and the landlord.

Skills

Communication skills

Customer service experience

Housing/community engagement

Organisational skills

Full driving licence

Tools

MS Office

Job description

CSS Recruitment are looking for a Resident Liasion Officer to in Kent.

This role requires travel across the Kent area.

As the primary liaison between residents, contractors, and the housing organisation, you'll ensure clear communication, support residents during planned works or regeneration projects, and maintain positive relationships while minimising disruption.

Key Responsibilities

Resident Communication & Support

• Act as the first point of contact for residents on planned works and housing issues.
• Provide timely, clear updates on scope, timelines, and impact.
• Organise and attend meetings, drop-ins, and home visits.
• Support vulnerable residents during disruptions.
• Handle queries and complaints, escalating when necessary.

Project Coordination

• Coordinate with contractors and project teams to reduce inconvenience.
• Maintain accurate contact details and communication logs.
• Schedule appointments and manage access for works.
• Monitor on-site activity to ensure standards and respect for residents' homes.

Community Engagement

• Promote resident involvement in decisions and improvement projects.
• Support consultations and surveys.
• Foster positive relationships between residents, contractors, and the landlord.

Administration & Reporting

• Keep detailed records of communications and actions.
• Prepare reports on engagement, complaints, and satisfaction.
• Track progress and feed insights into project reviews.

Essential Skills & Experience

• Strong communication and interpersonal skills.
• Background in customer service, housing, or community engagement.
• Ability to manage conflict diplomatically.
• Excellent organisational and time management skills.
• Proficient in Microsoft Office and database systems.
• Full driving licence.

Previous experience required.