Resident Liaison & Compliance Officer

Sureserve; Grays; Hybrid; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Car allowance

Enhanced maternity & paternity

Dental/Healthcare plan

Cycle to Work

EV Leasing

Wellbeing programme

Career development

Employee voice programme

Social activities

Sureserve Academy

Diversity & inclusion

Job summary

Sureserve is seeking a dedicated Resident Liaison & Compliance Officer to join our compliance team. You will be the first point of contact for residents, manage inquiries, address concerns, and support a gas compliance programme across thousands of properties.

The role is full-time, 40 hours per week, Mon-Fri, 8am–5pm, hybrid working arrangement. A focus on accuracy, empathy, and service quality will help improve resident outcomes and ensure policy adherence.

Qualifications

• Exceptional attention to detail and administrative skills.
• Strong communication skills, both verbal and written.
• Ability to multitask and manage time effectively.
• Customer service oriented with excellent problem-solving abilities.
• High resilience and organizational abilities in a fast-paced environment.
• Proficiency with IT systems and standard office software.

Responsibilities

• Act as the primary liaison between residents and service teams, ensuring clear and effective communication.
• Oversee and manage a gas compliance programme for 26,000 properties.
• Coordinate and schedule appointments, providing timely updates to both parties.
• Handle complaints and concerns with empathy, escalating issues where necessary.
• Maintain accurate records of interactions, services requested, and outcomes.
• Ensure compliance with company policies and procedures, contributing to the continuous improvement of our services.
• Provide feedback to management on service improvements based on resident feedback.

Skills

Attention to detail

Communication

Multitasking

Customer service

Problem solving

Organizational skills

IT literacy

Tools

Office software

Job description

Sureserve

Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.

We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.

We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.

With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.

Sureserve Compliance Central

We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients

We are currently searching for a dedicated and professional Resident Liaison & Compliance Officer to join our expanding team.

This full-time position is crucial in facilitating effective communication between our services teams and the residents we serve, ensuring that all interactions are conducted with the utmost professionalism and care.

Overview of Role

The Resident Liaison & Compliance Officer plays a key role in bridging the gap between our technical teams and our valued customers. This position demands a candidate who can multitask efficiently while maintaining attention to detail in a fast-paced environment. The successful candidate will be the first point of contact for residents, managing inquiries, addressing concerns, and solving problems with resourcefulness and a positive attitude.

Key Responsibilities

• Act as the primary liaison between residents and service teams, ensuring clear and effective communication.

• Oversee and manage a gas compliance programme for 26,000 properties

• Coordinate and schedule appointments, providing timely updates to both parties.

• Handle complaints and concerns with empathy, escalating issues where necessary.

• Maintain accurate records of interactions, services requested, and outcomes.

• Ensure compliance with company policies and procedures, contributing to the continuous improvement of our services.

• Provide feedback to management on service improvements based on resident feedback.

Required Attributes

• Exceptional attention to detail and administrative skills.

• Strong communication skills, both verbal and written.

• Ability to multitask and manage time effectively.

• Customer service oriented with excellent problem-solving abilities.

• High resilience and organizational abilities in a fast-paced environment.

• Proficiency with IT systems and standard office software.

• Friendly and professional attitude, capable of building positive relationships.

Working hours are:

• 5 days per week (Mon - Fri) 8am to 5pm - 40 hrs, 1 hour for lunch daily, hybrid based role .

What We Offer

• Employee wellbeing programme, occupational health support, telephone support & counselling for staff

• Car allowance

• Service level awarded annual leave

• Enhanced Maternity & Paternity Packages

• Dental/Healthcare cash plan

• Cycle to Work Scheme

• Electric Vehicle Leasing Scheme

• Gender & Equality Working Group

• Sureserve Academy- a platform for development, career progression

• Employee Voice Programme

• Social activities for all of our teams

• Sureserve Legends- celebrating the fantastic ways in which our employees live our values.
  

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [e-mail]
Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.

Join us in our mission to deliver excellence across the UK.