Resident Research Partner

Anchor; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Anchor is seeking a Resident Research Partner to strengthen how we gather, understand and use resident feedback and customer data across the organisation. This 12-month FTC role centres on turning resident experiences into actionable insight that informs decisions and service improvements.

You’ll lead mixed-methods research to understand needs and expectations, collaborating with residents, relatives, operational teams and senior stakeholders to embed insights in strategy and practice.

Qualifications

• Experience in customer insight, market or social research, resident engagement or customer experience.
• Experience designing and delivering surveys, research projects and consultations.
• Strong analytical skills with large datasets and turning findings into practical recommendations.
• Confident in communicating complex information to senior stakeholders and diverse audiences.
• Excellent report writing and presentation skills.
• Strong stakeholder engagement and influencing skills.
• Ability to manage research and insight projects.

Responsibilities

• Develop and implement resident insight and research strategy.
• Design and manage surveys, focus groups, consultations and other feedback methods.
• Lead qualitative and quantitative research to understand resident needs and experiences.
• Analyse satisfaction, complaints, engagement and service data to identify trends and improvements.
• Turn findings into clear recommendations, reports and presentations for senior leaders.
• Work with resident panels, scrutiny groups and engagement forums to support co-design.
• Build relationships across teams, advising on research methodologies and best practices.
• Track improvements from feedback and benchmark against industry standards.

Skills

Customer insight

Research design

Data analysis

Stakeholder engagement

Communication skills

Reporting

Project management

Education

Degree in social research or related field

Professional qualification in research/analytics

Housing or care experience

Job description

Job Type: 12-month FTC | Full-time, 37.5 hours

Turn resident voices into meaningful change.

At Anchor, listening to our residents and understanding their experiences is central to how we make decisions, improve our services and deliver better outcomes.

We’re looking for a Resident Research Partner to strengthen how we gather, understand and use resident feedback and customer data across the organisation.

You’ll lead research and insight activity that helps us understand the needs, expectations and experiences of our residents and their relatives. Bringing together qualitative and quantitative research, you’ll turn complex information into clear, practical insight that influences decisions and identifies opportunities for improvement.

Working closely with residents, relatives, operational teams and senior stakeholders, you’ll make sure the resident voice is represented where it matters. You’ll also help us identify emerging trends, understand the impact of improvements and provide robust insight to support our regulatory responsibilities.

What you’ll be doing

• Develop and implement our resident insight and research strategy
• Design and manage surveys, focus groups, consultations and other ways of gathering feedback
• Lead qualitative and quantitative research to understand resident needs, expectations and experiences
• Analyse resident satisfaction, complaints, engagement and service performance data to identify trends and opportunities for improvement
• Turn complex findings into clear recommendations, reports and presentations for senior leaders, boards and resident groups
• Work closely with resident and relative panels, scrutiny groups and engagement forums, supporting co-design and co-production
• Build strong relationships across operational teams and with senior stakeholders, providing expert advice on research methodologies and customer insight best practice
• Track improvements arising from resident feedback and benchmark performance against industry standards and peer organisations

What you’ll bring

• Experience in customer insight, market or social research, resident engagement or customer experience
• Experience designing and delivering surveys, research projects and consultation exercises
• Strong analytical skills, with experience interpreting large datasets and turning findings into practical recommendations
• Confidence communicating complex information and presenting insight and recommendations to senior stakeholders and different audiences
• Excellent report writing and presentation skills
• Strong stakeholder engagement and influencing skills
• The ability to successfully manage research and insight projects

It would be great if you also have

• A degree or equivalent experience in social research, statistics, business intelligence, customer experience, social sciences, housing, care or a related field
• A professional qualification in research, analytics or customer insight
• Experience using resident or customer insight to shape and improve housing, care or other customer-focused services

If you’re passionate about using research and insight to make a meaningful difference to residents’ experiences, we’d love to hear from you.