Resident Experience Lead: Shape Meaningful, Connected Living

Athenacarehomes; Ipswich; Hybrid; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Comprehensive induction

Learning & Development support

Employee Assistance Helpline

Blue Light Card

Refer a Friend scheme

Employee of the Month

VIP - Value in People Awards

Length of service recognition

Job summary

Athena Care Homes seeks a creative and organised Resident Experience Lead for Avocet Court in Ipswich. You will head the resident experience, shaping a Connected Living approach across the home and collaborating with all departments to deliver meaningful engagement for residents through activities, events and community connections.

You will lead a team, develop partnerships with local groups, and foster a culture where meaningful engagement happens every day, tailored to each resident's

Qualifications

• Experience planning and coordinating activities, events, outings or engagement programmes in care, health, community, hospitality or related setting.
• Strong organisation skills to manage multiple priorities and translate ideas into meaningful experiences.
• Ability to build positive relationships with residents, families, colleagues, volunteers and external partners.

Responsibilities

• Lead and embed Athena's Connected Living model across Avocet Court, inspiring colleagues to contribute to the resident experience.
• Plan and coordinate a varied programme of meaningful activities and engagement tailored to residents' interests and preferences.
• Create opportunities for residents to engage in individual, small-group, group and everyday experiences.
• Plan memorable events, celebrations, outings and external experiences with resident input on what they want to do and where to go.
• Build strong relationships with residents and families, using individual interests to shape daily life in the home.
• Develop connections with local schools, community groups, charities and other organisations to keep residents active in the community.
• Oversee the home’s volunteer programme, creating opportunities for volunteers to contribute their skills.
• Lead and support the Resident Experience/Lifestyles team and monitor engagement and feedback to improve the resident experience.

Skills

Activity planning

People leadership

Community engagement

Relationship building

Organisation

Person-centred care

Event coordination

Education

Health and social care qualification desirable

Job description

Athena Care Homes seeks a creative and organised Resident Experience Lead for Avocet Court in Ipswich. You will head the resident experience, shaping a Connected Living approach across the home and collaborating with all departments to deliver meaningful engagement for residents through activities, events and community connections.

You will lead a team, develop partnerships with local groups, and foster a culture where meaningful engagement happens every day, tailored to each resident's