Resident Experience Coordinator

RGIT Australia; Croydon; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Private health insurance

Nest Pension Scheme

Cycle to Work Scheme

Company Sick Pay

Job summary

CompassRock is seeking a motivated Resident Experience Associate to join our Build-to-Rent property in East Croydon, Greater London. You will support daily property operations, engage with residents, prospective tenants and visitors, and help ensure high levels of satisfaction.

Reporting to the Assistant Property Manager, you will assist with property oversight, coordinate contractors, manage inquiries, and help drive operational growth while upholding our service standards.

Qualifications

• Bachelor’s degree in business administration or related field.
• Excellent written and spoken communication.
• Strong problem-solving and customer service skills.
• Proficiency with Microsoft Office and Outlook.
• Knowledge of local building regulations and property licensing (desirable).

Responsibilities

• Property oversight to maintain a safe, attractive environment.
• Assist with projects and manage outsourced services.
• Coordinate procurement and ensure stock for operations.
• Conduct move-in/move-out inspections and document conditions.
• Respond to resident inquiries and manage communications.
• Support leasing enquiries and viewings.
• Prepare management reports and maintain tenant records.

Skills

Communication skills

Problem-Solving

Customer Service

Computer Literacy

Knowledge of Property Law

Education

Bachelor's degree in business administration

Tools

Microsoft Office

Outlook

Job description

CompassRock is seeking a motivated Resident Experience Associate to join our Build-to-Rent property in East Croydon, Greater London. You will support daily property operations, engage with residents, prospective tenants and visitors, and help ensure high levels of satisfaction.

Reporting to the Assistant Property Manager, you will assist with property oversight, coordinate contractors, manage inquiries, and help drive operational growth while upholding our service standards.