Resident Decant & Support Coordinator

Allscreens Nationwide Ltd; Ealing; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

25 days’ holiday (Plus Bank Holidays)

Up to 8% contributory pension

Annual allowance up to £300 for health

Job summary

A2Dominion in Ealing is seeking a Decant Officer to support residents through temporary moves from their homes. You will manage each resident’s journey, coordinating with Repairs, Neighbourhoods, Legal and Finance to ensure timely, appropriate arrangements.

The role requires strong communication, excellent organisational skills, and a full UK driving licence. DBS check is required. You will maintain records and handle complex needs with empathy across schemes.

Qualifications

• Experience of managing complex customer cases or providing support to customers with additional needs
• Strong communication skills, with the ability to communicate clearly and empathetically with residents and a range of stakeholders
• Excellent organisational skills, with the ability to prioritise and manage a busy workload
• Confident problem solver with the ability to make decisions and influence others
• Experience managing internal and external relationships effectively
• High attention to detail, with experience maintaining accurate records and updating IT systems
• Able to work well under pressure and adapt to changing priorities
• Good working knowledge of Microsoft Word, Excel and Outlook
• GCSEs (or equivalent) in Maths and English (Grades A*–C / Grade 4 or above)
• CIH qualification would be advantageous
• A full UK driving licence and access to a car is essential

Responsibilities

• Manage each resident’s journey from start to finish and keep them informed
• Coordinate with internal teams and external partners to arrange support at the right time
• Support residents with additional or complex needs and make referrals to appropriate services
• Respond to concerns or complaints with empathy and professionalism
• Prioritise and manage competing workloads in a fast-paced environment
• Maintain accurate records and update IT systems

Skills

Communication skills

Organisation

Problem solving

Stakeholder management

Record keeping

Attention to detail

Pressure management

Adaptability

Education

GCSEs Maths & English

CIH qualification

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

A2Dominion in Ealing is seeking a Decant Officer to support residents through temporary moves from their homes. You will manage each resident’s journey, coordinating with Repairs, Neighbourhoods, Legal and Finance to ensure timely, appropriate arrangements.

The role requires strong communication, excellent organisational skills, and a full UK driving licence. DBS check is required. You will maintain records and handle complex needs with empathy across schemes.