Resident Advocate & Housing Liaison (Temp)

RG Setsquare; Greater London; In loco; GBP 37.000 - 40.000; Tempo pieno

Descrizione del lavoro

RG Setsquare is seeking a Neighbourhood Officer for a two-month temporary assignment in East London, paying £27.33 per hour umbrella.

You will deliver a responsive housing management service to residents, own the primary relationship on patch, and represent residents across the organisation. The role focuses on customer-focused service delivery, issue resolution, and compliance with policies.

Mansioni

• Deliver a responsive, high quality housing management service to residents.
• Own the primary relationship with residents on patch and act as the voice of residents.
• Deliver services in line with policies and standard operating procedures.
• Seek out resident views, listen and act, and represent residents.
• Coordinate issues on behalf of residents and deliver timely resolutions.
• Provide information and advice on tenancy or property matters.
• Know service charge information and ensure charges are reasonable.
• Resolve nuisance and antisocial behaviour and refer to the ASB service when appropriate.

Descrizione del lavoro

RG Setsquare is seeking a Neighbourhood Officer for a two-month temporary assignment in East London, paying £27.33 per hour umbrella.

You will deliver a responsive housing management service to residents, own the primary relationship on patch, and represent residents across the organisation. The role focuses on customer-focused service delivery, issue resolution, and compliance with policies.