Customer Service Assistant (Seasonal Contract)

Vita Group; Manchester; On-site; GBP 38,540,000 - 45,725,000; Full time

Job summary

Vita Group is seeking a Seasonal Customer Service Assistant in Manchester City Centre to deliver a luxury guest experience during the summer period. The role covers front-of-house duties, check-ins/outs, and guest inquiries, aiming for high satisfaction and seamless service.

The position requires 40 hours per week on a fixed-term contract until 14 October 2026, with a total hourly rate of £15.07 including holiday pay. Flexibility across shifts is essential to cover residents’ needs.

Qualifications

• Experienced customer service professional delivering premium experiences to guests.
• Hands-on, proactive approach to maintaining cleanliness and safety in communal areas.
• Technologically astute with ability to navigate systems and software.

Responsibilities

• Greet guests at Front of House / Reception with a warm, vibrant attitude.
• Handle check-in and check-out procedures efficiently.
• Manage room reservations and guest inquiries via phone, email, and in person.

Skills

Customer service

Multilingual ( welcome )

Tech savvy

Tools

Technology systems

Job description

Seasonal Customer Service Assistant

Manchester City Centre.

Contract

Fixed Term Contract (FTC) until 14th October 2026, 40 hours per week.

Hourly Rate

£13.45 (plus holiday pay, £15.07 per hour in total).

Working Hours

Varied shift patterns, full flexibility required.

Vita Student's next-level apartment design offers a variety of studios to suit our summer guests. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to cover the summer period deliver a luxury, home-from-home experience for our guests.

Our Customer Service Assistant’s

Provide an exceptional & personalised service to guests by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience:

• Front of House / Reception; greet and welcome guests with a warm, friendly and vibrant attitude.
• Handle check-in and check-out procedures efficiently.
• Be on hand for questions which may arise.
• Manage room reservations and guest inquiries via phone, email, and in person.
• Process payments, invoices, and ensure accurate billing.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.

Professional Experience

Who we want to join our team

• An experienced customer service professional, well-versed in delivering premium experiences to customers.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.

Personal Characteristics

• Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.

Why work for us…….

Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:

Holidays

Your holiday will be paid in addition to your hourly rate.

Royal London Pension

We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Recognition Programmes

We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.

Career Development

Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.

24/7 Employee Assistance

The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Right to Work & DBS

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.