Residence Supervisor

Vita Group; Greater Manchester; In loco; GBP 26.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Perkbox

28 days holiday incl England & WalesBH

Descrizione del lavoro

Vita Group in Manchester is seeking a dynamic Residence Supervisor to manage day-to-day operations of Vita Student residences. You will support management, frontline teams, maintenance and housekeeping to ensure a safe, welcoming environment for students and guests.

The role requires experience in customer service and a hands-on leadership approach, with a focus on coaching, operations, and delivering first-class service across early mornings to evenings.

Competenze

• Experienced customer service professional with a track record of supporting and mentoring teams.
• Hands-on leadership with ability to coach and motivate staff across shifts.
• Comfortable using technology systems and software to support daily operations.

Mansioni

• Supervise team members during shifts and provide feedback to management.
• Coach and mentor staff to exceed goals and maintain a positive work environment.
• Deliver first-class service and ensure brand standards are met at all times.
• Train new team members on company standards, customer service and operational duties.
• Build strong relationships with customers and guests to foster Vita Student community.
• Audit operations and propose improvements to management.
• Collaborate with management to set and evaluate goals and operational plans.

Conoscenze

Customer service

Team leadership

Mentoring

Communication

Strumenti

CRM software

Descrizione del lavoro

Supervisor

Manchester, First Street

Early Morning, Daytime and Evening Shift Patterns & Duties

Salary: £28,500 plus bonus & generous benefits (please see below).

Contract: Permanent, 42.5 hours per week

Working Pattern: Our Supervisors work collaboratively throughout the full working week Monday - Sunday. Shifts can start as early as 6am and finish as late as 10pm with an expectation of doing circa 2 late finishes per week. Days and hours will rotate weekly subject to demands and team availability, including 1 weekend in 3 or 4.

Where Ambition Lives

At Vita Student, we create more than premium student accommodation; we create unforgettable experiences for a global community of ambitious students.

From industry-leading spaces and first-class services to vibrant communities and exceptional support, everything we do is designed to help our residents thrive. Our residences are home to students from around the world, and we're proud to provide an environment where they can live without limits and focus on achieving their ambitions. We are seeking a dynamic and organised Residence Supervisor to support with the day-to-day operations of our residential property, ensuring a safe, welcoming environment for all students and their guests.

Our Residence Supervisor’s

Play a critical role within the day-to-day operations of Vita Student. The position provides daily support to our management team, customer service team, maintenance operations and housekeeping; ensuring the building, its services, amenities and colleagues are working together to achieve the high standards the Vita brand prides itself on.

• Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
• Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
• Create an atmosphere centred on delivering first class service.
• Maintain strong knowledge of company products and services, offering support and information to team members.
• Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
• Connect with customers and develop strong relationships to encourage a strong Vita Student community.
• Audit and oversee, operational practices and makes suggestions for improvements to the management team.
• Work with the management team to set, evaluate, operations, logistics, projects and overall strategic goals.

Who We Want To Join Our Team

Vita Student delivers a luxury, all-encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. As this is a supervisory role, we are looking for someone who has experience of supporting colleagues across multi-functioning teams, providing support and guidance where required.

Professional Experience

• An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
• Whilst we aren’t necessarily looking for an experienced manager, we are looking for someone who has played a key role in supporting, mentoring, guiding and coordinating colleagues in a Supervisory / Team Leadership role.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Residence Supervisors must be technologically astute.

Personal Characteristics

• You must be a strong team player with a passion for working with people and customers
• Have excellent communication and problem-solving skills
• Possess high personal standards and attention to detail
• Be highly self-motivated and flexible

We’re looking for vibrant and enthusiastic people to join our wonderful team here at Vita Student. We only recruit the best of the best who pride themselves on making our resident’s experience premium & luxurious.

Why Join the Vita Student Team?

We believe exceptional experiences start with exceptional people. That's why we invest in our colleagues, providing opportunities to grow, develop and build rewarding careers within a business that is redefining premium student living.

Career Development

Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.

Perkbox

All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Parties & Events

We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Recognition Programmes

We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.

24/7 Employee Assistance

The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Royal London Pension

We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Holidays

Holidays are paid on a pro-rata basis which is reflective of hours worked. Supervisors will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata.

Important

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.

Unfortunately we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.