Residence Services Coordinator

King's College London; City of Westminster; In loco; GBP 31.000 - 33.000; Part-time

Descrizione del lavoro

King's Residences at King's College London seeks a Residence Services Coordinator to deliver world-class hospitality for residents, guests and partners across campus sites. The role requires independent initiative, teamwork and a commitment to a professional, inclusive service environment within the university.

Two part-time positions (21 hours/week) with an indefinite contract are available. The post notes a focus on exceptional standards, reception upkeep, and collaboration with other

Competenze

• A levels or vocational qualifications (HNC, NVQ3) or Equivalent.
• Excellent command of the English language.
• Excellent Communication and Interpersonal skills (written and verbal).
• Basic, but accurate typing skills.
• Strong IT skills with working experience in Outlook, Word, and Excel.
• Ability to work early and late shifts, weekends and to work flexibly across sites as needed.
• Ability to manage own time and work independently.

Mansioni

• Deliver a world class service to residents, short-term guests, summer business clients and external partners.
• Maintain exceptional hospitality standards and uphold the reception and communal areas.
• Collaborate with other residential functions to ensure seamless service delivery.
• Work independently, take initiative and foster effective teamwork.
• Provide professional and efficient service within King's College.

Conoscenze

Excellent English language

Communication skills

Interpersonal skills

Typing skills

IT literacy (Outlook, Word, Excel)

Time management

Independent working

Formazione

A levels or vocational qualifications (HNC, NVQ3) or Equivalent

Strumenti

Outlook

Word

Excel

Descrizione del lavoro

King's Residences is responsible for the management of over 5600 bed spaces with a strategy to increase the portfolio over the next few years whilst also looking to diversify our offering. We are being looked to support the colleges continuing efforts to recruit our students on different academic journeys and be able to provide models which is in alignment with their offering. King's Residences will deliver that by providing a safe, professional, service-driven and inclusive residential community, where independent living stimulates non-academic learning for a better student experience and improved success at King's beyond.

The Residence Services Coordinator will play a vital role in delivering a world class service to residents, short-term guests, summer business clients, and external partners. Your responsibilities include maintaining exceptional hospitality standards, upholding the pristine condition of the reception and communal areas, and collaborating seamlessly with other residential functions to ensure a seamless and continuous service delivery. We're seeking a candidate who can work independently, take initiative, and foster effective teamwork to enhance the overall resident experience. The Residence Services Coordinator must be dedicated to providing a professional and efficient service within King's College. We are hiring for two part‑time positions. (21hrs a week) and you will be offered an indefinite contract.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension. We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination. When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King's guidance.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day. We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application. To find out how our managers will review your application, please take a look at our '<pages>.' Interviews are due to be held on 10th of December 2026 This post is subject to Disclosure and Barring Service and/or Occupational Health clearances.

Essential Criteria

• A levels or vocational qualifications (HNC, NVQ3) or Equivalent
• Excellent command of the English language.
• Excellent Communication and Interpersonal skills (written and verbal)
• Basic, but accurate typing skills.
• Strong IT skills with working experience in Outlook, Word, and Excel.
• Ability to work early and late shifts, weekends and to work flexibly across sites as needed.
• Ability to manage own time and work independently

Desirable Criteria

• Experience in customer service training or relevant experience
• Experience in Property and building management administration
• Experience and knowledge in Management of 3rd party staff
• Knowledge of Foreign Languages

Estates & Facilities are the stewards of King's extensive property portfolio that enables innovative teaching and pioneering research across five campuses in central London. Made up of over 1,000 talented staff with a wide variety of roles servicing our campuses and community; together we ensure that students and staff have the estate, space, and services that enhance their academic experience while preserving and future proofing our iconic estate as King's approaches it's bicentenary., At King's, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

Grade and Salary : £31,445 - £32,990 per annum, including London Weighting Allowance Job ID : 162265