Residence Manager

JR United Kingdom; Woking; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading developer in luxury student accommodation seeks a Residence Manager to oversee operations within a large scheme. The role involves managing a team, ensuring high-quality service, and maintaining compliance across various operational aspects. Ideal candidates will have experience in accommodation or hotel sectors, focusing on customer service and management of facilities. This position offers opportunities for career growth within a dynamic company.

Qualifications

• Proven experience in student/university halls accommodation or hotel sector.
• Ideal for individuals currently at Assistant Manager level or equivalent seeking career progression.
• Facilities management experience is advantageous.

Responsibilities

• Manage and motivate the team to operate CitySide student accommodation.
• Ensure compliance with Health & Safety legislation and proper risk assessments.
• Manage the student letting cycle to ensure 100% occupancy.

Skills

Customer Service

Team Management

Facilities Management

Dynamic

Organization

Ability to Work Under Pressure

Job description

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We are looking for a Residence Manager to join our team responsible for the operational activities within our scheme comprising 474 en-suite and studio bedrooms in the University district of Leeds.

As Residence Manager, you will be responsible for delivering the best possible experience for our customers and ensuring the delivery of cost-effective facilities and maintenance services.

Downing is an award-winning leading developer, owner, and operator of bespoke, luxury student accommodation, residential, and commercial property across the UK. We have been operating for over 35 years and currently have 14 operational student accommodation schemes in 10 major cities, with additional impressive projects under construction.

Role outline:

1. Manage and motivate the team to operate CitySide student accommodation, providing high-quality service for customers.
2. Instruct the site team regarding Health & Safety, data protection, and current legislation.
3. Handle partnership agreements with large external institutes, meeting all relevant SLA’s and KPI’s.
4. Support hospitality and customer service functions, including presentation of communal areas, handling complaints, and pastoral issues.
5. Manage the student letting cycle to ensure 100% occupancy, including marketing activities, scheduling, viewings, check-in/check-out, inspections, tenancy agreements, rent & arrears management, student welfare, and documentation.
6. Assist in planning room availability and viewings.
7. Contribute to achieving all lettings targets to ensure the site is fully let year on year.
8. Maximize income through extensions, summer lets, and vending.
9. Prepare reports related to lettings, rent, and customer issues.
10. Provide customer-focused facilities and maintenance services, including management of utilities, waste, security, and cleaning contracts, and budgeting.
11. Ensure delivery of the scheme’s statutory inspection and testing programme, maintaining all related paperwork, and preparing safety reports.
12. Manage site/building operations, scheduling trades, and supporting relationships with local authorities and partners such as the university.
13. Organize, tender, and manage minor works, planned, and preventative maintenance programs.
14. Ensure compliance with Health & Safety legislation and proper risk assessments.
15. Manage defects and resolve complex or outstanding issues.
16. Contribute to procurement programs for maintenance and facilities contracts, overseeing contractors throughout the contract period.

Key requirements:

1. Proven experience in student/university halls accommodation or hotel sector.
2. Ideal for individuals currently at Assistant Manager level or equivalent seeking career progression.
3. Facilities management experience is advantageous.
4. Ability to manage staff with diverse expertise.
5. Dynamic, customer service, and service delivery focused.
6. Self-motivated, well-organized, and able to work under pressure.

Hours of Work:

1. Monday – Friday, 8am – 5pm / 9am – 6pm.
2. One in four Saturdays, 8am – 5pm; time off in lieu provided for Saturday shifts.
3. Additional hours may be required during summer turnaround periods.