Residence Manager

Yugo; London; On-site; GBP 37,000 - 39,000; Full time

Job summary

Yugo, leader en hébergement étudiant, recherche un Residence Manager pour son site londonien. Le candidat idéal gérera les opérations quotidiennes, le budget et l’équipe tout en maintenant des relations avec les universités locales. Si vous êtes dynamique et axé sur le service, rejoignez une équipe innovante dans un environnement stimulant.

Benefits

Compensation compétitive avec bonus

5 semaines de congés annuels

Journée 'YuDay' pour le bien-être

Soins de santé subventionnés

Programme d'assistance aux employés

Schéma de transport à vélo

Événements sociaux

Qualifications

• Expérience pertinente dans la gestion d'une résidence dans un environnement hôtelier ou d'hébergement étudiant.
• Compétences interpersonnelles et de communication solides.
• Expérience dans un environnement dynamique avec un fort accent sur les ventes.

Responsibilities

• Gérer le budget et la performance financière du site étudiant.
• Diriger et encadrer l'équipe pour assurer le bon fonctionnement de l'espace étudiant.
• Gérer les plaintes et offrir un excellent service client.

Skills

Interpersonal skills

Communication skills

Sales focus

Education

Experience in hospitality or student accommodation

Job description

Overview

• The Curve, London
• 40 hours per week
• £37,000 - £38,500

Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo we like to do things differently. It's about people, planet, and passion.

We are looking for #Futureshapers who want to positively influence and shape the lives of others. We want the people who relish not knowing how things are going to turn out but are up for the ride anyway - they make the most of the opportunities they’re given and create their own opportunities even if none are given – they shape the future for themselves and for others.

We are currently on the lookout for an experienced Residence Manager to join the team in our state-of-the-art purpose-built student housing. Located in London with 350 beds.

It’s a big job but you will be part of a team of awesome Residence Managers across the globe, who will support you to ensure we are consistent in the service we provide to our students.

Responsibilities

Reporting to the Area Manager here's what you'll do:

• Use your upbeat, outgoing personality to lead, mentor and guide the team to ensure that the student space is running smoothly
• Take full responsibility of the budget and P&L, and the financial performance of the student space.
• You’ll cross all the T’s and dot the I’s, to and ensure you are managing costs and maximizing profit for the property
• Follow up on all sales opportunities and ensure the student space is at capacity through short term and long term lets
• You have exceptionally high standards, and this is reflected in the overall presentation of the property, you will manage this through regular inspections and working with your awesome team
• Manage ‘the good’ and turn around the ‘not so good’ - meaning you will handle complaints and offer excellent customer service to your students
• Use your advanced knowledge of safety, security, compliance and building management to ensure core operating procedures are adhered to, followed up on and we are providing a safe secure home to our students
• Maintain and develop relationships with key players at the local universities, as well as internal and external suppliers – again here is that winning personality!

• Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.

Qualifications

Sound good so far? Here’s what you’ll need:

• Relevant experience running a residence within hotels, hospitality, or better yet student accommodation
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships
• Experience within a fast paced, target driven environment with strong focus on sales and marketing

Preferred:

• A preferred qualification and/or willingness to undertake training for Carbon Literacy as our Pillars are a fundamental part of our brand.

And the benefits? Well apart from working with an amazing team of people you will also receive:

• Competitive salary with annual discretionary bonus
• 5 weeks' annual leave
• Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey
• Subsidised Health care & employee assistant program
• Cycle to work scheme.
• Social events and more!

So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.