Cleaning Supervisor

CO2021 UPP (Nottingham) Limited; Nottingham; Presencial; GBP 25.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday plus bank holidays

Life insurance

Pension

Cycle to work scheme

UPP Rewards portal access

Descripción de la vacante

CO2021 UPP (Nottingham) Limited is seeking a Cleaning Supervisor to join our Nottingham team. The role is permanent full-time, 37.5 hours per week, 8am to 4.30pm, Monday to Friday, with a salary of £29,209 per annum.

You will manage domestic services across the estate, ensuring adherence to service level agreements and supervising housekeeping staff to maintain high standards. In addition, you’ll handle budgeting, staff training, and liaison with university stakeholders.

Formación

• Experience in a similar supervisory role within student accommodation or domestic services.
• Excellent communication and organisational skills with attention to detail.
• Willingness to work additional hours during high-demand periods.

Responsabilidades

• Plan housekeeping and domestic services, general management, and administrative and control procedures
• Maintain accurate information on costs incurred on housekeeping and cleaning activities
• Regularly review procedures to increase efficiencies and improve service standards
• Respond to student complaints within agreed timescales
• Manage and train staff, addressing disciplinary or grievance issues as needed
• Supervise housekeeping and domestic staff to ensure high standards
• Complete staff appraisals and identify training needs
• Liaise with URSL staff, hall residents, university clients and stakeholders
• Adhere to Health, Safety and Hygiene regulations and policies
• Provide cover for the Assistant Business Manager when required

Conocimientos

Supervisory experience

Communication skills

Organisation skills

Attention to detail

Descripción del empleo

A successful university campus is about so much more than buildings. It's about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive.

Here at UPP we currently have a fantastic opportunity for a Cleaning Supervisor to join our Nottingham team.

This is a permanent full-time position, working 37.5 hours per week from 8am to 4.30pm Monday to Friday. The salary is £29,209 per annum.

The Cleaning Supervisor will manage domestic services across the estate, including delivery of soft services, ensuring adherence to the stipulated Service Level Agreement.

Role responsibilities include:

• Plan housekeeping and domestic services, general management, and administrative and control procedures
• Maintain accurate information on costs incurred on housekeeping and cleaning activities
• Regular review of existing procedures in order to increase efficiencies and improve service standards and continually review operating practices in order to identify new or alternative methods of work
• Respond to student complaints within the agreed time scales
• Manage and train all relevant staff, raising any potential disciplinary or grievance issues
• Supervise the work of all housekeeping and domestic service staff to ensure high standards are met
• Complete appraisals of relevant staff and identify training and development needs
• Liaise as necessary with URSL staff (locally and in head office), hall residents, University Clients, key stakeholders and University Accommodation Services
• Adhere to Health, Safety and Hygiene regulations and policies
• Provide cover for the Assistant Business Manager when required

We truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation.

We are looking for you to have worked in a similar role and environment with supervisory experience and have great communication and organisation skills, along with an attention to detail and the passion to ensure your team always does an excellent job. You will also be flexible to work (with notice) additional hours when the needed, especially during the main student arrival and departure weekends.

Offers of employment are subject to satisfactory vetting, inclusive of employment referencing covering the past three years and you may be subject to additional vetting and barring checks to ensure your suitability for the role, which could include completing a basic DBS.

In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes:

• 25 days holiday plus bank holidays
• life insurance
• pension
• cycle to work scheme
• access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants gyms and more

UPP welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners.

We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and help you to thrive at work.

Our core values of Innovation, Sustainability, Community, Partnership and Respect, are fundamental to our culture and summarise what is important to our business and our people.

What’s in it for you?

Here’s what you can expect when you join us:

• Diversity, Inclusion & Belonging: An inclusive culture where everyone feels respected, heard, and empowered.
• Career Growth: Learn, lead, and progress with tailored training and leadership programmes.
• Rewards & Benefits: Competitive package and range of benefits designed for you.
• Health and Wellbeing: From mental health resources to wellness programmes, and everyday support.
• Purpose & Impact: Every role shapes the student experience.

To learn more about what we offer, check out our Working Environment, Benefits and Career Development tabs on our Careers Hub.

Who are UPP?

We are proud to be the UK's leading provider of on-campus residential and academic accommodation, with over 35,000 beds where more than 500,000 students from around the world have called home over the years. We provide a complete solution of Design, Build, Fund, and Operate (DBFO) student accommodation and campus facilities exclusively to the higher education sector. This means we not only design and create cutting edge sustainable buildings, but we also help finance them and successfully manage the onsite operations long-term. However, we're more than just accommodation, we create spaces where students can thrive, connect, and make the most of their university experience. Our mission is to support every student's journey by offering a safe, inclusive and inspiring environment to live and learn.