Residence Manager

JR United Kingdom; Bournemouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading provider of luxury student accommodation, operating across the UK, seeks a Residence Manager for its Bournemouth scheme. The role involves ensuring top-tier customer experiences, managing a 474-bedroom facility, and overseeing all operational aspects. The ideal candidate will have a strong background in hospitality or student accommodation management and exhibit dynamic leadership and customer service skills.

Qualifications

• Proven commercial experience in student/university halls accommodation or hotel sector.
• Would suit an Assistant Manager looking for a next step.
• Facilities Management experience advantageous.

Responsibilities

• Manage and motivate a team to operate student accommodation.
• Handle partnership agreements and meet SLAs and KPIs.
• Ensure 100% occupancy through effective management of lettings.

Skills

Customer Service

Team Management

Communication

Health & Safety Compliance

Dynamic Service Delivery

Job description

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We are looking for a Residence Manager to join our team responsible for the operational activities within our scheme compromising of 474 en-suite and studio bedrooms in the University district of Leeds.

As Residence Manager, you will be responsible for delivering the best possible experience for our customers and ensuring the delivery of cost-effective facilities and maintenance services.

Downing are an award-winning leading developer, owner, and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for over 35 years and currently have 14 operational student accommodation schemes in 10 major cities, with additional impressive projects currently under construction.

Role outline:

• To manage and motivate the team to operate CitySide student accommodation, providing a high-quality service for customers
• To instruct the site team regarding Health & Safety, data protection & current legislation
• The role will involve handling partnership agreements with large external institutes and meeting all the relevant SLA’s and KPI’s
• To support hospitality & customer service functions to include presentation of communal areas, handling of complaints and pastoral issues
• To manage the student letting cycle to ensure 100% occupancy. This will include marketing activities, scheduling for availability, viewings, check in and out, inspections, tenancy agreements, rent & arrears management, student welfare & head office documentation
• Assist in planning the availability and viewing of all rooms to let
• Contribute to achieving all lettings targets to ensure the site is 100% let year on year
• Maximize income e.g. promoting extensions, summer lets and vending
• To prepare reports relating to lettings, rent and customer issues
• To provide customer focused Facilities and Maintenance services to include management of utilities, waste, security & cleaning contracts and full budgets
• To be responsible for the delivery of the scheme’s statutory inspection and testing programme and all associated paperwork. To prepare reports relating to Health & Safety/site issues
• To provide site/building management to, ensure best practice at all times, scheduling and management of trades, support services plus supporting the Relationship building with local Police, Fire, Ambulance and supporting partners e.g. University
• To organise, tender and manage own quota of minor works, planned and preventative maintenance programs
• Contribute to ensuring compliance with Health & Safety legislation, and that all risk assessments are correctly carried out
• Manage defects and resolve complex or outstanding defects
• Contribute to the on-site procurement programme for maintenance, servicing and facilities contracts and to minor contractors throughout the contract term

Key requirements:

• A proven commercial experience of working within student/university halls accommodation or hotel sector
• This role would be ideal for an individual currently working at Assistant Manager level or equivalent looking for that next step
• Previous Facilities Management experience would be an advantage
• To manage staff with expertise outside of your current skill set
• To be dynamic and 100% customer service & service delivery focused
• To be self-motivated, well organised and excel under pressure

Hours of Work:

• Monday – Friday, 8am – 5pm / 9am – 6pm
• You will be required to work 1 in 4 Saturday’s 8am – 5pm. For any Saturday shifts worked, will you be given the time back in lieu the following week.
• During our summer turnaround period, we may require additional support to cover additional hours.