Residence Life Welfare Officer

University of Glasgow; Glasgow; On-site; GBP 33,000 - 38,000; Full time

Job summary

Eine angesehene Bildungseinrichtung sucht einen engagierten Welfare Officer, der Studenten in Wohnheimen unterstützt. In dieser abwechslungsreichen Rolle fördern Sie das Wohlbefinden der Studierenden durch proaktive Beratung und Zusammenarbeit mit verschiedenen Unterstützungsdiensten. Sie werden Teil eines dynamischen Teams, das sich für die Schaffung eines sicheren und unterstützenden Umfelds einsetzt. Diese Position bietet die Möglichkeit, einen positiven Einfluss auf das Leben der Studierenden zu haben und gleichzeitig Ihre Fähigkeiten in der Krisenbewältigung und im Management weiterzuentwickeln. Wenn Sie leidenschaftlich daran interessiert sind, das studentische Leben zu verbessern, ist dies die perfekte Gelegenheit für Sie.

Benefits

Freie 6-monatige Sportmitgliedschaft für neue Mitarbeiter

Großzügige Urlaubsregelungen

Pensionsplan

Rabatte

Qualifications

• Erfahrung in der Unterstützung von Studierenden oder jungen Menschen.
• Kenntnisse in Krisenmanagement und Risikobewertung.

Responsibilities

• Reaktion auf Anfragen zur Wohlfahrt außerhalb der Arbeitszeiten.
• Zusammenarbeit mit Universitätsdiensten zur Verbesserung des Wohlbefindens.

Skills

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Beratungserfahrung

Schriftliche und mündliche Kommunikationsfähigkeiten

Aufmerksamkeit für Details

Problem-solving Skills

Education

SCQF Level 8 oder gleichwertig

Job description

Job details

Posted 02 May 2025 | Salary Grade 6, £33,482 - £37,174 | End date 16 May 2025 | Location: Glasgow | Job Type: Management, Professional & Administrative | Reference: 171996 | Expiry: 16 May 2025 at 23:45

Job Description

Job Purpose

The Welfare Officer will ensure that students in university residences have access to advice, guidance, and support, liaising with or escalating to specialist services as needed. You will meet and signpost students, connecting them with campus support teams such as Safeguarding, Security, Student Support Officers, Counselling, Disability Services, Financial Aid, and the SRC Advice Centre.

The role involves proactive outreach to promote healthy lifestyles, self-care, and assist students with various challenges. The position requires flexibility, including working on a rotating schedule with weekday/weekend hours (3pm to 11pm) and being on-call overnight approximately once every five weeks. Part-time and Job Share applications are welcome.

Main Duties and Responsibilities

1. Respond to out-of-hours welfare requests across residences, ensuring support and escalation as necessary.
2. Provide guidance and support to colleagues in Warden, Security, and Accommodation teams.
3. Build partnerships with university services, SRC, and the community to enhance wellbeing support.
4. Collaborate with Safeguarding and Security to assess and respond to risks.
5. Facilitate conflict resolution and mediation among students.
6. Deliver proactive responses to behavioural challenges, supporting the ResLife Strategy.
7. Identify student needs through engagement with diverse groups and share insights with the team.
8. Maintain effective communication with the Residence Life team during your shifts.
9. Coordinate with Residence Assistant teams and other support units to promote welfare initiatives.
10. Foster relationships with Accommodation teams in both university-managed and private residences.

Knowledge, Qualifications, Skills, and Experience

Essential

• Ability to demonstrate competencies required for this level, gained through experience or relevant qualifications (SCQF level 8 or equivalent).
• Knowledge of safeguarding, mental health, sexual violence, harassment, misconduct, and hate crime.
• Familiarity with Glasgow’s cultural, social, educational landscape, and local emergency support services.
• Understanding of crisis management principles, risk assessment, and working with support services.

Desirable

• Knowledge of relevant legislation and institutional policies on student welfare and safeguarding.
• Professional membership in relevant disciplines (e.g., Social Work, Mental Health Nursing, Counselling).

Skills

• Strong communication and interpersonal skills.
• Organisational skills to manage multiple tasks.
• Experience in advising and supporting students or young people.
• Excellent written and verbal communication skills.
• Attention to detail and confidentiality (GDPR).
• Ability to work independently and in teams.
• Problem-solving skills.
• Driver's license or working towards one.

Experience

• Responding to welfare incidents and supporting distressed individuals.
• Teamwork and supporting colleagues.
• Following policies and procedures in welfare support settings.
• Handling non-clinical wellbeing cases, especially with students.

Terms and Conditions

Salary: Grade 6, £33,482 - £37,174 per annum. Full-time, permanent role. Closing date: 23:45, 16 May 2025.

The University of Glasgow is committed to equality, diversity, and inclusion. Applications from underrepresented communities are encouraged. For visa requirements, see: https://www.gov.uk/skilled-worker-visa.

Benefits include generous leave, pension, benefits, and discounts. The university supports health and wellbeing, offering a free 6-month sports membership for new staff.

Visit our careers page for more information.