Resettlement & Recovery Support Worker -

Imagine Independence; Liverpool; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Employer’s pension scheme

Employee assistance programme

Job summary

Imagine Independence is seeking a Resettlement & Recovery Support Worker in Liverpool to help people with complex needs move toward independent living. The role requires empathetic engagement, risk awareness, and collaboration with health, housing and criminal-justice partners.

You will build person-centred support plans, assist with tenancy sustainment, and enable access to NHS services and community opportunities through a recovery-focused approach.

Qualifications

• Minimum NVQ Level 3 Health and Social Care or equivalent, or willing to work towards
• Experience with offenders or multiple complex needs
• Experience working in multi-agency teams and managing client caseloads
• Experience in community settings within voluntary or statutory sectors
• Knowledge of tenancy sustainment and accommodation support

Responsibilities

• Develop therapeutic relationships to support individuals in emotional states
• Create and review person-centred plans with care partners
• Support access to NHS services and social inclusion activities
• Assist with debt management, welfare benefits, and legal advice
• Conduct risk assessments and maintain risk management plans
• Collaborate with housing, care co-ordinators and landlords
• Maintain records and participate as a team member

Skills

Strong people-support skills

Communication skills

Risk assessment

Multi-agency collaboration

Caseload management

Empathy and resilience

Education

NVQ Level 3 Health & Social Care

Tools

Asset-based approach

Job description

Resettlement & Recovery Support Worker - Liverpool

Job Reference: 26/44

Hours: 37.5 hours per week (Full Time)

Shift pattern: All shifts are 12 hour shifts on a rolling rota of 2 days on 2 nights on then 4 days off.

Benefits: 25 days annual leave plus statutory bank holidays allowance, employer’s contributory pension scheme, EAP scheme and other generous benefits

About us

Imagine Independence is a leading third sector organisation, passionate about supporting people with mental illness, neurodiversity, learning disabilities, and behaviours that challenge to live as part of their community. Imagine exists to challenge the stigma that having a mental illness or learning disability still brings. Imagine supports people to live meaningfully by nurturing their individuality and recognising the power of small steps.

Do you want to become part of this amazing organisation?

NHS England & NOMS have jointly commissioned a Housing & Accommodation Support Service for male offenders with a personality disorder diagnosis who are on the offender pathway. The service will be delivered via a joint service model including health, criminal justice and specialist third sector housing & accommodation partners. We are looking for Resettlement and Recovery Support Workers to join our team, ideally you will have some experience of working with people with complex issues and knowledge/understanding of personality disorders.

If you have the following assets, we would like to hear from you:

• Strong skills in supporting individuals
• Knowledge and experience of supporting individuals regarding securing accommodation and developing skills in relation to tenancy sustainment
• A commitment to reducing repeat offending and improving psychological health & wellbeing.

The role

The main duties of the role are to:

• Develop therapeutic relationships with individuals to support people experiencing a range of emotional states
• Understand where behaviours are rooted detailed to provide consistent support along with colleagues and professionals
• Develop and review person centred plans (inc. partners involved in care and support), using planning tools to encourage individuals to be fully involved in support planning.
• Access appropriate NHS services
• Encourage and motivate individuals to access/participate in socially inclusive opportunities inc. employment, education/training, volunteering; sports & leisure; faith & cultural communities; creative activities
• Encourage individuals to participate in specialist employment services/ communicate effectively with key partners & statutory agencies and support individuals to liaise with these agencies
• Support individuals to access debt management, welfare benefit and legal advice. Managing themselves in their accommodation and maintaining any necessary appointments
• Deliver person centred support according to support plans, promote 5 ways to wellbeing and support access and registration with NHS services
• Provide consistent support throughout the transition into independent living
• Positively manage relationships with others; encouraging individuals to consider the feelings and welfare of other people living in the service
• Undertake risk assessments and formulate comprehensive risk management plans.
• To be familiar with licence requirements and conditions of discharge
• To recognise signs of deteriorating mental health and work in partnership to prevent relapse and risk of re-offending
• Deliver small group activities on site and support external providers delivering programmes and sessions on site
• Work with private/registered social landlords, Imagine’s housing department, care co-ordinators to assist individuals to secure ongoing accommodation
• Update records and maintain a data base for evaluation purposes
• To work as an effective team member
• To ensure that any matter of concern relating to any individual is immediately notified to a manager

Person Specification:

• Minimum NVQ Level 3 Health and Social Care or equivalent or willing to work towards
• Experience of working with offenders/or people described as having multiple and complex needs or equivalent
• Experience of working with multi agency/multi-disciplinary teams
• Experience of managing a caseload of clients including people with complex needs
• Experience or working in a community setting in either the voluntary or statutory sector
• Experience of Asset based Approach
• Experience of supporting people to retain and acquire accommodation
• Experience of supporting people into inclusive opportunities
• Excellent communication skills including the ability to engage with individuals experiencing a wide range of multiple and complex needs
• Ability to assess and manage risk using risk assessment tools
• Ability to communicate with a wide range of professionals from services
• Planning and organisational skills
• Knowledge of the NSF and Mental Health Act/Mental Health Capacity Act
• An understanding of recovery principles in drug and alcohol support
• Knowledge and understanding of Personality Disorder
• Reliable, trustworthy, flexible, responsive and Non-judgemental
• Confident and self-aware, personal resilience, positivity and boundaried

Imagine is a values-based recruiter and so it will be seeking to ensure that the successful candidate will align with the following:

• Meaningful Living: Using empathy to bring together diverse people and resources, to put the everyday within reach of everyone.
• Nurturing Individuality: Creating conditions that support people to be true to themselves and express their truth.
• Focused Dedication: Showing up each day hungry to do our best to learn and develop. We never give up on people.
• Challenging Ideas: Keeping our efforts real and centred on what matters most, we do not settle for the ordinary when better is possible.
• Generous Sharing: Giving of ourselves, our experiences and knowledge, to promote and provide a great service.

For an informal chat about the role, please telephone Carmel Garrigos 07867 355 238.

Please note that CVs will not be considered.

An enhanced DBS will be required for this post.

Closing date for applications: Monday 21 st of September 2026 at 9am

Interviews are currently scheduled to take place onMonday 28 th of September 2026.

Imagine reserves the right to close the vacancy early if sufficient applications are received.

Imagine aims to be an equal opportunities employer and welcomes applicants from all sections of the community.

Head Office: 25 Hope Street, Liverpool, L1 9BQ