Resettlement Caseworker

Flintshire County Council; Mold; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local government authority in the UK is seeking a Caseworker to provide intensive support and advice to families, particularly refugees and asylum seekers. The ideal candidate will have experience in benefits or housing advice and the ability to manage a caseload independently. Strong ICT skills and knowledge of statutory services are essential for this role. This position demands flexibility in hours and a commitment to achieving successful outcomes for service users.

Qualifications

• Experience in providing advice on Benefits, Housing, or Debt Advice.
• Ability to manage caseload independently.
• Strong understanding of the UK benefits and housing systems.

Responsibilities

• Provide intensive support and advice to families.
• Work with various agencies to achieve successful outcomes.
• Report effectively to project partners.

Skills

Providing advice and support

Decision-making on caseloads

Managing time effectively

Excellent knowledge of statutory services

Understanding of UK benefits system

Working within diverse teams

Excellent ICT skills

Tools

Word

Excel

Outlook

Job description

Job Category : Housing

Location: County Hall, Raikes Lane, Mold CH7 6NB – Phase 3, Flintshire County Council

Hours Per Week: 20.00

Start Date: Immediate start

Start Time: 09 : 00

End Time: 17 : 00

Salary: £12.18

Provide wraparound support to refugees and asylum

Job Purpose

As a Caseworker you will provide intensive support and advice to a caseload of families. This role involves providing responsive, professional, user-centred support and advice working with all relevant agencies as required. The postholder will be part of a team of peripatetic staff providing support to individuals and groups of people who have arrived in Flintshire as refugees. To focus on working to achieve successful outcomes for service users engaged with the Service in line with the requirements of the Home Office, UK Government and Welsh Government

Knowledge and Experience

Experience of providing advice and support such as Benefits, Housing or Debt Advice to vulnerable people.

Experience of making decisions about their own caseload without reference to anyone else. Demonstrate an ability to manage their own time and prioritise their own workloads

Excellent knowledge of a range of statutory and voluntary sector services

A strong understanding of services available and the needs of families and individualsmoving into the UK.

Experience of managing a caseload with regard to Benefits, Housing or Financial Capability

Understanding and knowledge of the processes in relation to the UK benefits system, housing regulations and financial management.

Experience of working effectively within a diverse team to ensure excellent client outcomes

To communicate and report to project partners

Excellent ICT skills required, particularly with regard to Word, Excel and Outlook.

Work flexible hours to meet the needs of the service