Reservations Sales Manager

JR United Kingdom; Gloucester; On-site; GBP 50,000 - 58,000; Full time

Job summary

A leading restaurant and event space seeks a Head of Reservations, Sales and Events to lead a team and drive sales at their prestigious venue. The role involves managing third-party inquiries, developing organic leads, and hosting events while ensuring customer satisfaction. This position offers a competitive salary with bonuses and commission, with a stable team environment and growth opportunities.

Benefits

Competitive starting package

Bonus related incentives

Commission on sales

Stable team environment

Qualifications

• Hands-on leader with strong communication & organisational skills.
• Experience with reservation systems (Quadranet, OpenTable, Collins).
• Guest-focused with excellent attention to detail.

Responsibilities

• Manage a team of reservation agents ensuring smooth call delivery.
• Develop sales revenue and manage reports for reservations/events.
• Host events as needed.

Skills

Leadership

Communication

Organisational Skills

Customer Focus

Detail Orientation

Tools

Quadranet

OpenTable

Collins

Job description

Social network you want to login/join with:

Hospitality & Catering Solutions Ltd (H&C)

Location:

gloucester, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Job Title: Head of Reservations, Sales and Events

Our client is an iconic independent restaurant and event based venue that offers exquisite food across two very successful venues. The group is well-established in London are planning to expand their portfolio in the coming years. The successful Head of Reservations, Sales and Events can expect to be part of a very stable and successful operation!

Head of Reservations, Sales and Events Benefits:

• Monday to Friday shift patterns.
• A competitive starting package of £50,000 per annum + bonus + commission
• Bonus related incentives payable twice per annum.
• 3% to 7% commission on organic sales – uncapped
• Based in Victoria – easy commute from most areas in London.
• Very stable team and operation.

Head of Reservations, Sales and Events Responsibilities:

• Act as a proud ambassador of the restaurant/venue.
• Support and train your team of reservation agents to ensure the smooth delivery of incoming/outgoing calls.
• Ensuring the team are motivated and organised.
• Managing all third-party enquiries.
• Management of reports for reservations and events.
• Responsible for the groups Private Dining & Membership Manager.
• Development of sales revenue both pro/reactive.

Head of Reservations, Sales and Events Requirements:

• A hands-on, natural leader with strong communication & organisational skills and the ability to coach and motivate the team.
• Knowledge of Quadranet, OpenTable, Collins and/or other reservation systems is required.
• An enthusiastic team player with a guest focused approach and excellent attention to detail.
• A result-driven individual who can work proactively, dealing with and maximising all events/reservation enquiries.
• Freedom and support to pro-actively develop organic leads.
• Assist with hosting Events when required.