Reservations Manager

Hawksmoor Air Street; City of Westminster; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Paid overtime on salaries

Tronc paid for every hour you work, in

Free team meals on shift

50% off food at Hawksmoor for you and/

Job summary

Hawksmoor Air Street is seeking a Reservations Manager to lead the reservations and host function, ensuring every guest journey is smooth from first contact to seating. You’ll be on the floor during service, managing flow and supporting the team, while also overseeing reservations systems, standards and performance.

You’ll work closely with the General Manager and FOH leadership to optimise covers and guest experience, handle guest feedback and VIP bookings with confidence and care.

Qualifications

• Experienced as a Reservations Manager in a quality restaurant

Responsibilities

• Lead and develop the reservations and host team
• Oversee reservations, walk-ins and waiting lists to support smooth service
• Be present on the floor during service, welcoming guests and managing seating and flow
• Ensure cloakroom, arrivals and guest communication run seamlessly
• Work closely with the General Manager and FOH leadership team to optimise covers and guest experience
• Handle guest feedback, special requests and VIP bookings with confidence and care
• Maintain high standards across reservations systems, accuracy and communication
• Support events, group bookings and buyouts alongside the wider management team

Job description

Reservations Manager

Since 2006, Hawksmoor has been the UK’s home of ethically sourced, grass‑fed beef, cooked over charcoal and paired with award‑winning wines and cocktails. We’re proud to be a certified B Corp, one of the most sustainable restaurant groups in the industry, and to have been recognised as one of the Best Companies to work for year after year.

As Reservations Manager at Hawksmoor, you’ll lead the reservations and host function, ensuring every guest journey is smooth, welcoming and well managed from first contact to seating. This is a hands‑on role at the heart of the restaurant. You’ll spend time on the floor welcoming guests, managing flow and supporting the team, while also overseeing reservations systems, standards and performance.

What You’ll Do

• Lead and develop the reservations and host team
• Oversee reservations, walk‑ins and waiting lists to support smooth service
• Be present on the floor during service, welcoming guests and managing seating and flow
• Ensure cloakroom, arrivals and guest communication run seamlessly
• Work closely with the General Manager and FOH leadership team to optimise covers and guest experience
• Handle guest feedback, special requests and VIP bookings with confidence and care
• Maintain high standards across reservations systems, accuracy and communication
• Support events, group bookings and buyouts alongside the wider management team

Who You Are

• Experienced as a Reservations Manager in a quality restaurant
• A confident people manager who enjoys coaching and developing others
• Highly organised, calm and solutions‑focused under pressure
• Warm, professional and comfortable engaging with guests at all levels
• Passionate about hospitality and delivering consistently great experiences

Our Values

• Welcome Everyone- We create warm, inclusive spaces where people feel genuinely welcome.
• Work Hard and Be Nice to People- We set high standards and treat each other with kindness and respect.
• Hit Hawksmoor Standards- We care deeply about quality and consistency every day.
• Keep Evolving- We stay curious, open to feedback and always looking to improve.

Benefits

• Paid overtime on salaries
• Tronc paid for every hour you work, including holidays and breaks
• Free team meals on shift
• 50% off food at Hawksmoor for you and your loved ones
• Income protection and death in service cover
• Paid annual volunteer days
• Stream early wage access and financial wellbeing tools
• Referral bonuses from day one
• Exclusive savings on travel, shopping and experiences
• Restaurant welfare budget for snacks, drinks and support
• Full training and development with clear progression opportunities

We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together. You might be exactly who we’re looking for.