Reservations & Guest Services Agent (Maternity Cover)

Ennismore; London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading company in the hospitality sector offers an exciting position as a Reservations & Guest Services Agent on a maternity cover basis. The role is pivotal in ensuring guest satisfaction and effectively managing reservations at two renowned hotels in London. Successful candidates will be team players with outstanding communication skills and a flair for customer service.

Benefits

Meals on duty

Free Dry Cleaning/Uniform washing

Season ticket loan

Ride to work scheme

Birthday off

Free health cash back plan

Length of Service incentives

Discounts across Ennismore family

Employee Assistance Programme

Quarterly & Annual Employee awards

Qualifications

• Experience in a similar role within 4/5 star hotel.
• Previous telephone/switchboard experience preferred.
• Engaging telephone manner.

Responsibilities

• Handle all guest inquiries and ensure satisfaction.
• Take guest requests and manage bookings.
• Provide accurate information about the hotel and surrounding areas.

Skills

Organizational skills

Communication skills

Teamwork

Customer service

Tools

OPERA Cloud

Job description

Reservations & Guest Services Agent (Maternity Cover)

Morgans Originals St Martins Lane | 45 St Martin's Lane, Covent Garden, London WC2N 4HX, UK

As the original lifestyle hotels,St Martins Lane LondonandSanderson Londonsit under the Morgans Originals brand, a collection of independent hotels sharing the same spirit. Equal parts glossy, surprising and rebellious, we balance a refined outlook with careful chaos.

No two days are alike as we provide unique experiences everyday such as our Mad Hatters afternoon tea in the Sanderson courtyard or our signature cocktails in the Blind Spot at St Martins Lane – our speakeasy cocktail bar.

Job Description

We have a fabulous opportunity to join St Martins Lane London and Sanderson London as an Reservations Agent.We have a fabulous opportunity to join our London cluster which encompasses St Martins Lane London and Sanderson London as aReservations & Guest Services Agent(Maternity Cover) on a fixed term contract for up to twelve months.

Primarily a telephone role and based at St Martins Lane, theReservations & Guest Services Team serves as the primary point of contact for anyguest booking enquiry’s across all three hotels.

• You will be able to give accurate directions and information regarding the immediate location and surrounding areas.
• Ensure guest satisfaction by performing such duties as attending to their requests and enquiries courteously and efficiently.
• Handle all guest comments, questions, complaints, requests and inquiries promptly and courteously, taking the necessary action steps and ensuring thorough follow through.
• Receive all internal and external calls in accordance of company standards.
• Telephone guests in accordance with their wake-up call requests, to standards set.
• Quotes appropriate rates to obtain optimum rates and occupancy.
• Manage and allocate guest requests.

Qualifications

A bit about you:

• Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.
• Be a team player - We always have each other’s backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together.
• Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories – for our guests and each other.
• Makes Positive impacts - We do more to make a positive impact – from small things to brighten someone’s day to giving back and supporting causes close to our hearts.
• Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness – both with guests and each other. The best idea wins, no matter where it comes from.
• Loves to think big & believe - We’re dreamers and entrepreneurial – big, bold thinkers constantly imagining what is possible. We push the boundaries, challenge the norm and create change, even if that means being wrong some of the time. The biggest risk is not taking any risks.

To be successful in this role we ask that you have:

• Experience in a similar role within4/5 starHotel, boutique hotel experience will beadvantageous.
• Outstanding organizational skills and ability tomulti taskin afast paceenvironment.
• Exceptional communication skills and excellent command of the English language (written,readingand spoken)
• Previousexperience working with OPERA Cloudpreferred.
• Previous telephone/switchboard experience preferred but not essential.
• Possess a friendly, professional, engaging telephone manner.
• Display a consistently positive attitude, self-motivated and enthusiastic work manner.

Additional Information

Alongside a competitive salary of £27,000, we offer the following benefits:

• Meals on duty and uniform meaning you’re fully dressed and fully fed at work.
• Free Dry Cleaning/Uniform washing, to ensure you’re ready with clean uniform for the next shift!
• Season ticket loan to help with the annual cost of travel
• Ride to work scheme, a loan of up to £5000 to help with the cost of a bike and equipment if you want to ride to work
• £250 referral bonus if you refer a family member/friend and they pass probation and stay six months
• A paid day off on your birthday, celebrate your special day on us!
• Free health cash back plan via HSF.
• Guest Experience (A free night at St Martins Lane, Complementary Cocktail and Dinner and Breakfast the next morning) after passing probation so that you can experience what our guests do.
• Length of Service incentives (extra holidays) because who doesn’t love extra holidays!
• Excellent discounts across the Ennismore family for you, ranging from discounted stays as well as a food & beverage discount at most of the Ennismore properties.
• Discount across major retailers and brand via PerkBox.
• Regular Staff get-togethers (Summer party, Children’s Xmas Party, Department nights out) - we love to enjoy ourselves!
• Employee Assistance Programme - We've got your back, we work with a confidential service provider whom can offer support about anything whether it be medical, mental, legal or financial.
• Mental Health Champions – It’s ok to not be okay. We have a team of mental health champions who are here to help, whether it be having an initial conversation through to supporting you to get appropriate help.
• Quarterly & Annual Employee awards - Core shaker events are legendary, from different themes to costumes to the food, we celebrate each quarter as hard as we can.
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Healthcare cash plan provider to help towards everyday healthcare and get access to lots of ways to support your physical & mental wellbeing.
• Eye care vouchers – We are partnered with Specsavers, which means we can offer our screen using members of staff a voucher for a free eye test as well as a discount on a range of glasses.

Morgans Originals is rooted in iconic cultural legacy, with a collection of independent hotels all sharing the same free spirit. Each hotel, one of a kind, is brought together by a shared culture and community. No matter how big or small, a Morgans Original is always entertaining, celebrates a love for the glossy hey days, and the magic of a Friday night where time disappears.

1. First name *

2. Last name *

3. Email *

4. Phone *

5. Are you eligible to work in the country you are applying for? * Select an option...

6. What is your salary expectation for this role? *

7. Resume *. We accept .pdf, .doc, and .docx formats.

* these questions are a must

By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy . If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here . *