Reservations & Events Lead - Private Dining

Roe Restaurant; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Roe Restaurant, renowned for conscious and creative dining, seeks a Reservations & Events Coordinator to own the reservations journey—from initial enquiry to booking and post-visit follow-up. You’ll manage day-to-day reservations, amendments, and special requests while delivering a consistently high level of guest service.

The role involves coordinating events, private dining, and group bookings across multiple sites, preparing proposals and function sheets, and maintaining accurate records.

Qualifications

• Experience in reservations, events, hospitality, restaurants or customer service.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Confident handling multiple enquiries at once.
• Professional, friendly and guest-focused approach.
• Good computer skills, including email, Excel spreadsheets and booking systems.
• Experience using reservation or event management platforms such as SevenRooms & OpenTable.
• Experience working across multiple restaurant sites.
• Knowledge of private dining, corporate events or group bookings.
• Basic sales or account management experience.

Responsibilities

• Reservations, events and guest enquiries.
• Manage incoming reservation and event enquiries by phone, email and booking platforms.
• Respond to guests promptly and professionally.
• Handle large party bookings, private dining requests and special occasion reservations.
• Maintain accurate booking records, guest notes, deposits and payment details.
• Follow up on enquiries to maximise confirmed bookings.
• Actively generate new event opportunities, seek new ways to maximise leads across the business and maintain relationships with existing clients.
• Convert enquiries into bookings for events and co-ordinate private dining, group events, corporate bookings and celebrations.
• Prepare event proposals, booking confirmations, menus and function sheets.
• Liaise with guests to confirm timings, dietary requirements, seating plans and special requests.
• Communicate event details clearly to restaurant managers, kitchen teams and front-of-house staff.
• Support event delivery by ensuring all pre-event information is accurate and complete.
• Maintain reservation systems, enquiry trackers and event calendars.
• Issue contracts, invoices and payment requests where required.
• Track deposits, pre-orders, cancellations and final guest numbers.
• Log customer complaints & handle where necessary.
• Respond to customer reviews on Google & Tripadvisor.
• Prepare weekly reports on enquiries, confirmed bookings, cover analysis, upcoming events and VIPs booked across all sites.

Skills

Reservations & events coordination

Excellent communication

Organised

Customer service

Multitasking

Sales / account management

Booking platforms (SevenRooms, OpenTab

Tools

SevenRooms

OpenTable

Excel

Booking systems

Job description

Roe Restaurant, renowned for conscious and creative dining, seeks a Reservations & Events Coordinator to own the reservations journey—from initial enquiry to booking and post-visit follow-up. You’ll manage day-to-day reservations, amendments, and special requests while delivering a consistently high level of guest service.

The role involves coordinating events, private dining, and group bookings across multiple sites, preparing proposals and function sheets, and maintaining accurate records.