Assistant Reception Manager

Roe Restaurant; Greater London; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Career progression

Learning & development

Wellbeing initiatives

Staff meals

Employee discounts

Team events

Parental leave enhancements

Sabbaticals

Job summary

Roe Restaurant in London’s Wood Wharf is seeking an Assistant Reception Manager to lead front-of-house operations with grace and a guest-first mindset. You will drive reservations, elevate service standards, and support the Reception Manager to optimize guest flow from arrival to departure.

Ideal candidates bring leadership experience in high-end hospitality, exceptional guest service, and strong organizational skills.

Qualifications

• Experience in Assistant Reception Manager or similar leadership role in high-end hospitality.
• Strong leadership with a passion for delivering an exceptional guest experience.
• Excellent organizational, multitasking and problem-solving abilities.
• Impeccable customer service and communication skills.
• Proactive, solution-driven approach with operational improvements.
• Ability to stay calm under pressure.
• Proficient with Seven Rooms booking system.

Responsibilities

• Oversee reception operations to ensure a seamless, world-class guest experience.
• Train, mentor and lead the reception team while maintaining service standards.
• Manage reservations, seating arrangements and guest flow for efficiency.
• Handle VIP guests with discretion and professionalism.
• Resolve guest concerns quickly to ensure total satisfaction.
• Collaborate with the Reception Manager to refine front-of-house procedures.
• Maintain a professional, organized, and welcoming reception area.

Skills

Leadership

Guest experience

Organizational skills

Communication

Problem solving

Team training

Tools

Seven Rooms

Job description

Conscious & creative dining in the heart of Wood Wharf from the trio behind Fallow restaurant. Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically acclaimed sister restaurant, Fallow St James’s.

The extensive a la carte menu will be divided into nibbles and flatbreads, skewers, and grilled options, with larger plates and sides also available. As well as championing modest, British ingredients, Roe’s dishes will showcase underused and underappreciated produce.

As an Assistant Reception Manager at Roe, you will play a crucial role in ensuring smooth front-of-house operations, maintaining exceptional service standards, and leading by example. You will support the Reception Manager in driving efficiency, managing reservations, and enhancing the guest journey from arrival to departure.

Key responsibilities:

• Assist in overseeing reception operations, ensuring a seamless and world-class guest experience.
• Support, train, and mentor the reception team, maintaining the highest standards of service.
• Manage reservations, seating arrangements, and guest flow to optimize efficiency.
• Handle VIP guests and high-profile clientele with discretion and professionalism.
• Quickly and effectively resolve guest concerns, ensuring total satisfaction.
• Work closely with the Reception Manager and front-of-house teams to refine and enhance operational procedures.
• Maintain a professional, organized, and welcoming reception area.

About you:

• Previous experience as an Assistant Reception Manager, Senior Receptionist, or similar leadership role within a high-end, fast-paced hospitality environment.
• Strong leadership skills with a passion for delivering an exceptional guest experience.
• Excellent organizational, multitasking, and problem-solving abilities.
• Impeccable customer service and communication skills.
• A proactive, solution-driven approach with a keen eye for operational improvements.
• The ability to remain calm and composed under pressure.
• Proficient in utilizing the Seven Rooms booking system.

The benefits:

• Competitive salary.
• Career progression.
• Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
• Wellbeing initiatives.
• Reward and recognition schemes.
• Free welcome lunch for you and a guest.
• 50% restaurant discounts across the group.
• 25% Friends and Family discounts.
• 50% discount on company retail.
• Supplier trips, staff parties and team socials.
• Staff meal during your shift.
• Increased holiday entitlement after three years employment.
• Enhanced parental leave (after one year’s employment).
• Sabbaticals (after three years employment).
• Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night.

At ROE, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.