Reservations & Events Agent

Hart Shoreditch Hotel London, Curio Collection by Hilton; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a boutique lifestyle hotel in the heart of Shoreditch as a Reservations & Events Agent! This role offers a unique opportunity to engage with guests and ensure their satisfaction while managing reservations and events. You will be part of a friendly and supportive team, dedicated to providing exceptional service. With opportunities for growth and development, this position is perfect for those passionate about hospitality and looking to make a difference in a vibrant environment. Enjoy competitive benefits and the chance to thrive in a dynamic setting that values creativity and inclusivity.

Benefits

28 days holidays

Discounted hotel rates

Meals on duty

Access to Employee Assistance Program

Life Assurance

Training opportunities

Qualifications

• Previous experience in reservations/front office departments is preferred.
• High level of IT proficiency and commercial awareness.

Responsibilities

• Handle inbound calls and emails regarding reservations and events.
• Maintain accurate reservations and maximize revenue.

Skills

Customer Service

Communication Skills

Sales Capabilities

IT Proficiency

Leadership

Flexibility

Education

Experience in Hotel Industry

OnQ PMS System Experience

Tools

OnQ PMS

Job description

Do you want toBe A Partof something unique?

We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismaticReservations & Events Agent!

Our team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.

Your role as a Reservations & Events Agent..

• Answers all inbound calls, emails and general enquires in a friendly manner, using clear English communication whilst promptly providing accurate information regarding availability of accommodations and other requested information
• Assist other departments such Sales, Events, and Front Office with reservation related questions, billing, and general hotel enquiries
• Maintain system quality making sure reservations are processed accurately and checked regularly, along with inventory control to maximise revenue and meet customer needs.
• Remain calm and polite especially during busy hotel activity. Resolve complications and complaints using previous experience and good judgement
• Maintain complete knowledge of all hotel services/features and hours of operation
• Determine from reservations any sales lead for future business and ensure these are followed up within the Sales team
• Accurate administration and control of all Groups, Conference & Events related reservations and blocks via Groups & Events Delphi FDC system, OnQ R&I/PM
• Send accurate groups & events proposal in line with hotel requirements
• Ensure that all BEOs are created with accuracy along with all the event planning and handed over to all Operations teams on a weekly for the following week plus any last minute event
• Arrange events setups in line with BEOs and liaise with Operations teams
• Meet & greet nominated conference contact or organizer to check on their satisfaction and the setup of the meeting rooms on the day of the event
• Arrange and carry out hotel show rounds to support on prospection, conversion and account management
• Promote positive relations with guests and employees
• Assist in other duties as deemed necessary by the Reservations & Events Manager and Commercial Director
• Maintain daily communication with the Front Office team
• Prioritise and organise work assignments, have timely follow up and execution
• Be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
• Upsell and cross sell as frequently as possible to ascertain special occasions and to add as many comments as possible to reservation details.
• Understand and be fully conversant with e-mail, booking engines (websites) and other office applications

Your rewards..

• 28 days holidays increasing with length of service
• Discounted rates in Hilton hotels with Go Hilton team member and Friends & Family program
• Access to Perks at Work with amazing discounts and collection of points on online stores
• Meals on duty with e-vouchers
• Discounts on F&B outlets
• Access to Employee Assistance Program
• Life Assurance
• Recommend a Friend Scheme
• Most importantly: Trainings to get started and continue to grow and loads of opportunities to progress

A bit about you..

• Previous experience with OnQ PMS system is preferred
• Previous experience in the reservations/front office departments within the hotel industry
• Have full integrity
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

About Curio Collection by Hilton Hotels

Hiltons Curio Collection brand appeals to travellers seeking one-of-a-kind discoveries and authentic experiences. Each Curio Collection by Hilton hotel is part of the destination it calls home authentically embodying the distinct culture and spirit of the community in which they reside.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Looking forward to receiving your application!

AMRT1_UKCT

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Job Overview

ID:

1465180

Date Posted:

Posted 1 day ago

Expiration Date:

03/06/2025

Location:

London

Competitive

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