Reservations and Events Agent

Valor Hospitality Careers UK; Hemel Hempstead; On-site; GBP 26,000; Part time

Job summary

An established industry player in hospitality is seeking a dedicated Reservations and Events Agent to enhance guest experiences. This role involves managing event bookings, providing exceptional customer service, and maximising revenue through effective communication and sales strategies. Join a dynamic team where your contributions will be valued, and enjoy a range of perks including discounted stays, wellness activities, and career development opportunities. If you're passionate about hospitality and eager to grow your career, this is the perfect opportunity for you.

Benefits

Exclusive discounts for friends and family

Discounted stays at UK hotels

50% discount when dining

Free meals while on duty

Access to high-street discounts

Cycle To Work Scheme savings

Generous refer-a-friend bonuses

Wellness activities calendar

Employee Assistance Programme

Healthcare Cash Plan options

Qualifications

• Passionate about delivering exceptional guest experiences.
• Dedicated to providing top-quality customer service.

Responsibilities

• Manage event bookings and enquiries professionally.
• Maximise revenue through upselling and client relationships.
• Work flexible shifts to meet customer needs.

Skills

Customer Service

Event Management

Sales Skills

Communication

Proactivity

Education

High School Diploma

Job description

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£25,396.80 Per Annum / £12.21 Per Hour, 40 hours per week.

Are you passionate about delivering exceptional guest experiences?

Valor Hospitality is looking for a Meetings & Events Agent to join our team, where you'll play a crucial role in managing event bookings, maximising revenue, and providing outstanding customer service.

About Us

Valor Hospitality is an award-winning international hospitality company operating in the US, UK, Europe, and Africa. We are more than just a hotel business; we are a community of passionate professionals dedicated to delivering memorable guest experiences and redefining hospitality with creativity and innovation.

The Role

As a Meetings & Events Agent, you’ll be the first point of contact for our guests, ensuring every enquiry is handled with professionalism and enthusiasm. Your role will involve managing event bookings, maximising revenue, and providing an exceptional customer experience from the initial enquiry to event execution.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training, we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

What'll make you a great fit for us?

You’re dedicated to delivering exceptional service and understand how your role contributes to memorable guest experiences. You take pride in your work, ensuring every detail is executed to the highest standard.

You’re methodical, proactive, and results-driven, always striving for excellence in everything you do. Whether handling event enquiries, managing bookings, or assisting clients, you bring enthusiasm, professionalism, and a customer-first mindset.

What You'll Be Doing As Meetings And Events Agent

• Providing top quality customer service
• Working as part of a dynamic and supportive team
• Taking enquiries and bookings via telephone and online
• Proactively seeking and converting enquiries into sales
• Processing, amending, and updating bookings as required
• Showing rounds for new and prospective customers
• Developing lasting relationships with clients and generating repeat business
• Maximising revenue through upselling
• Utilising administration and technology skills
• Being available to work when the team and customer needs you most

In addition to competitive rates of pay, we also offer:

• Exclusive discounts for you, your friends, and family
• Valor team member rates at our UK hotels, with rooms from just £30 B&B
• Discounted stays for friends and family
• 50% discount when dining in our restaurants and bars
• Free meals while on duty
• Access to high-street discounts on a range of shops, experiences, and more
• Up to 40% savings on a wide range of bikes with our Cycle To Work Scheme
• Generous refer-a-friend bonuses, starting at £250

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7
• Healthcare Cash Plan options, from just £5 per month

Supporting your hospitality career growth

• Fully funded apprenticeship programmes
• Internal development programmes to support your growth
• Monthly and annual team member service awards to recognise your achievements

Fancy joining our team?

Valor Hospitality is an equal opportunities employer and welcomes applications from all qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

We operate 34 hotels across leading brands and have plans for growth, including three new luxury 5-star hotels opening in 2024.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

Industries

• Hospitality